Do you want to lead a high-performing team, showcase your expertise, and have a tangible impact on the results of multiple dealerships? Are you looking for a role where your leadership skills, analytical mindset, and attention to detail will be truly valued? Read on: this might be the challenge you've been waiting for.

We are looking for a BDC Director – Internet Requests and Web Customer Contact to oversee and grow a team of agents spread across several dealerships: Mitsubishi Blainville, Mitsubishi Brossard, Mitsubishi Saint-Jérôme, Mitsubishi Terrebonne, and Récré-Auto Entrepôt Laval.

Your Role

You will be responsible for all operations of the BDC department (Internet requests and web customer follow-up). Your goal: ensure performance, rigor, and quality of service offered to potential customers across all our digital platforms. This position requires a balance between management, analysis, and on-the-ground action.

Your Main Responsibilities

Leadership and Team Management

• Supervise, guide, and motivate the BDC agents at each dealership.
• Implement uniform and effective procedures to improve response and conversion rates.
• Provide ongoing training to your team to develop skills and ensure uniformity of service.
• Actively participate in the recruitment, onboarding, and evaluation of BDC staff.
• Be proactive in anticipating needs, resolving issues, and maintaining a positive team dynamic.

Analysis and Performance

• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Generate detailed follow-up reports for management (volume of requests, response times, conversion rates, etc.).
• Use Excel to compile, analyze, and present performance results.
• Work closely with sales managers to optimize processes and achieve overall objectives.

Operations and Customer Service

• Ensure quality follow-ups and adherence to communication standards in all customer interactions.
• Support agents in managing Internet requests and customer contact (via email, phone, or web forms).
• Ensure meticulous updating of records in internal tools, including the SERTI software.
• Maintain exemplary organization of processes and inter-departmental communications.

Profile Sought

• Significant experience in automotive BDC or service BDC, ideally with supervisory or coordination roles. Strong organizational skills and ability to manage multiple priorities simultaneously.
• Motivational leadership: you inspire trust, motivate your team, and improve results.
• Proficiency with SERTI software, Microsoft Office Suite, especially Excel (reports, dashboards, analyses).
• Ability to produce clear and relevant performance reports.
• Proactive, solution-oriented mindset and committed to continuous improvement.
• Knowledge of the automotive environment and how a sales department operates.
• Bilingual in French and English (spoken and written).
• Valid driver’s license and flexibility for occasional travel between dealerships.

What We Offer

• Competitive salary, with potential to exceed $100,000 per year.
• Performance bonuses based on team results.
• Full-time, stable day shift position.
• Benefits after three months.
• An open, approachable management team focused on collective success.
• An opportunity to build and develop your own reference team in a dynamic and growing environment.