Customer Engagement Manager at Wood Automotive
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Job Description
Lead customer communication excellence at Wood Automotive Group as a Call Centre Manager. Drive engagement strategies and enhance customer satisfaction through effective team leadership.
As a Call Centre Manager, you will elevate customer interactions across sales and service for Alberta's premier automobile retailer. Your experience will guide a dedicated team while focusing on optimizing appointment-setting performance and show rates. Foster a culture of customer-first professionalism and responsiveness in every interaction to build loyalty.
Key Responsibilities:
- Lead and coach outbound communication team for high-quality service
- Monitor performance metrics for appointments and customer engagement
- Analyze campaign effectiveness and drive improvement initiatives
- Collaborate with Sales and Service to enhance traffic generation
- Ensure accurate CRM processes and timely data entry
Requirements:
- Minimum of 3 years in leadership or supervisory roles
- Exceptional communication and coaching skills
- Highly organized with a data-driven mindset
- Ability to manage multiple priorities effectively
- Commitment to a customer-first culture
Become a pivotal leader dedicated to customer excellence at Wood Automotive Group.
Wood Automotive Group
🚗 Join Wood Automotive as a Customer Engagement Manager! Lead a dynamic call centre team to elevate customer satisfaction and drive impactful communication strategies. If you're a skilled leader with a passion for customer-first excellence and data-driven decision making, this is the perfect opportunity for you to make a significant impact in Alberta's premier automotive retailer. ✨
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
customer engagement manager at wood automotive Job in the :sector Sector in Calgary
Why This customer engagement manager at wood automotive Position in Calgary Stands Out
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About the Current Position at Wood Automotive Group
This customer engagement manager at wood automotive role is part of the :en_department department within the :sector sector in Calgary.
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Frequently Asked Questions About the customer engagement manager at wood automotive Position in Calgary
What is the typical salary for a customer engagement manager at wood automotive in Calgary?
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