Autoclic, a dynamic automotive industry company located in Mascouche, Quebec, values work-life balance and offers a work environment focused on development and well-being. We are looking for a Delivery Coordinator to ensure the delivery of sold vehicles, the signing of documents, and the explanation of vehicle functions to customers.

Job Description As a Delivery Coordinator, you will ensure the coordination and smooth execution of deliveries, from document preparation to a detailed explanation of the features of the delivered vehicles. You are the key point of contact between the sales teams and customers during the handover of the vehicles.

Responsibilities

• Plan and coordinate deliveries of sold vehicles in accordance with procedures and deadlines.
• Prepare delivery documents and ensure their signatures (contracts, invoices, delivery notes, key handover).
• Explain in a clear and pedagogical manner the functions and features of the delivered vehicles, answer customers’ questions, and demonstrate essential equipment.
• Verify compliance of documents and customer information and ensure traceability of deliveries.
• Collaborate with the sales, financing and after-sales teams to provide a seamless and flawless customer experience.
• Manage returns, adjustments or additional deliveries according to internal procedures.
• Maintain a delivery calendar and contribute to optimizing routes and time slots.

Qualifications

• 1 year of experience required in a similar role, ideally in automotive or delivery logistics.
• Excellent communication and customer relations skills.
• Ability to explain technical information in a simple and accessible way.
• Service orientation, rigor and attention to detail.
• Ability to work under pressure and manage multiple deliveries simultaneously.
• Proficiency in French; English is a plus.
• Valid driver's license.

Skills and assets

• Customer orientation and team spirit.
• Proactivity, organization and strong analytical abilities.
• Discretion and integrity in handling sensitive documents.

Benefits and terms

• Work environment that promotes work-life balance.
• Ongoing training and opportunities for professional advancement.
• Dynamic and collaborative environment within a team passionate about automotive.
• Competitive benefits and personal development programs.

Autoclic commits to offering a quality customer experience and a respectful work environment, focused on talent development and personal balance.