Service Advisor

Elite Mécanique Plus Inc. • Trois-Rivières, Quebec

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Expected salary range

up to $70,000

Job status

Full-time

Location

Elite Mécanique Plus Inc.
180 Rue Dessureault, Trois-Rivières QC, Canada G8T 2L6

Workplace

On site

Schedule

Job schedule

Monday 08h00 to 18:00
Tuesday 08h00 to 18:00
Wednesday 08h00 to 18:00
Thursday 08h00 to 18:00
Friday 08h00 to 12:00

Job Description

Elite Mechanics Plus Inc., located in Trois-Rivières, Quebec, is seeking a Technical Advisor to join its dynamic team. The position is part of our commitment to service excellence and technical performance in the automotive sector. The ideal candidate brings a customer-oriented approach and a solid understanding of the technical issues faced by our clients and technicians.

Main responsibilities

  • Organize the schedule and time management of technicians.
  • Serve as a technical intermediary between clients and the workshop.
  • Analyze technical needs, read and interpret diagrams and technical documents.
  • Advise on repairs and part replacements; propose optimal and cost-effective solutions.
  • Prepare and monitor technical quotes; ensure compliance with deadlines and guarantees.
  • Collaborate with teams to optimize processes and tools.
  • Participate in the evaluation and continuous improvement of products and services.
  • Monitor compliance with safety standards and workshop procedures.
  • Oversee the proper conduct of repairs performed by technicians.

Required qualifications

  • Minimum 1 year of experience in a technical or after-sales role in the automotive sector or a related field.
  • Relevant diploma (DEP or DEC in automotive mechanics) would be an asset.
  • Excellent communication skills and customer focus; ability to simplify technical information.
  • Skills in reading diagrams, technical manuals, and technical documentation.
  • Proficiency with computer tools (Microsoft Office suite or specific software like GemCar).
  • Team spirit, attention to detail, and ability to work under pressure.
  • Valid driver's license; willingness to travel if necessary.
  • Fluent French; English is an asset.

Benefits and conditions

  • Competitive salary
  • Ongoing training
  • Dental insurance
  • Health and paramedical insurance
  • Life insurance
  • Drug insurance
  • Optical insurance
  • Employee assistance program
  • Employee discounts
  • No layoffs during low activity periods
  • Workshop available for employees outside of opening hours
  • Company closed on weekends

To perform the following tasks

Answer phone requests
Cash register management
Customer follow-up
Customer service
Department supervision
Dispatching work
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales
Warranty claim

Working conditions

Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Employees assistance program
Employees discounts
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
No layoffs during off-peak periods
Uniform provided
Vision insurance plan
Workshop available for employees ouside opening hours

Candidates desired profile for this job

Experience

1 year as Service Advisor

Skills & Competencies

Softwares

GEM-CAR - Shop Management

Qualities

Dynamic
Organized
Self-Motivated

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Service Advisor
Elite Mécanique Plus Inc.

Elite Mécanique Plus Inc.

Business profile

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