Confidential position – service management role in the automotive sector, based in Terrebonne, Quebec. The position aims to lead and optimize all after-sales service activities and the technical department, ensuring an exceptional customer experience and sustainable operational performance.

Job Description The holder assumes overall responsibility for the service and manages the operations of the after-sales service and the technical department. They coordinate the teams, supervise the estimation, intervention and customer follow-up processes, and ensure quality, safety and profitability. Acts as an operational and strategic driver, ensuring close collaboration with the sales, parts and quality departments, while preserving the confidentiality of information and projects.

Key Responsibilities

• Define and implement the service's operational strategy to achieve customer satisfaction, deadlines and profitability objectives.
• Lead, motivate and develop a multidisciplinary team (technicians, service advisors, parts and customer support), set objectives and evaluate performance.
• Oversee estimation, intervention planning, task execution and quality control, optimizing timelines and costs.
• Manage inventory and supply of parts, billing, warranties and returns, while ensuring compliance and operational efficiency.
• Manage the service budget, analyze performance indicators (KPIs) and deploy continuous improvement and workplace safety actions.
• Actively collaborate with sales and parts teams to optimize the customer experience and support growth.
• Ensure compliance with legal standards and requirements specific to the automotive sector and the province of Quebec.
• Represent the service to clients and partners in a professional and discreet manner, especially in sensitive situations.

Profile sought

• Experience: minimum 5 years of relevant experience in managing or directing a service or technical department, ideally in the automotive industry.
• Education: bachelor's degree or equivalent diploma in administration, operations management, engineering or a related field; training in team management and workplace safety is considered an advantage.
• Technical competencies: knowledge of workshop processes, estimation, intervention planning, parts management and warranties; proficiency with ERP/CRM tools and customer service practices.
• Soft skills: inspirational leadership, excellent customer service mindset, ability to unite and develop talent; clear communication in French and ability to work with functional English is an advantage.
• Personal qualities: results-oriented, analytical and decisive, ability to act with discretion and manage sensitive situations with professionalism.
• Mobility and availability: willingness to work flexible hours and to participate in activities requiring travel as per the requirements of the role.

Benefits and conditions

• Competitive remuneration commensurate with experience and potential, with a performance-based bonus structure.
• Group insurance plan and pension options, days off and social benefits.
• Ongoing training program and opportunities for professional development.
• Dynamic work environment; safety culture and continuous improvement.
• Commitment to work-life balance and opportunities for internal progression.

Selection process This position is offered within a confidential framework. Applications will be treated with the utmost discretion; selected candidates will be contacted for the next stage of the process.