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Porsche Centre Quebec
Porsche Centre Quebec

Service Advisor

Salary

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Job status
Permanent
Location
Porsche Centre Quebec
Québec, QC
Workplace
On site
Job description

We are looking for a Service Advisor to join our #teamofcourse. If you have experience as a Service Advisor in the automotive field, attention to detail, and wish to work in a dynamic environment, this opportunity is for you!

RESPONSIBILITIES

  • Greet clients upon their arrival at the service and assess their needs.

  • Open work orders and establish cost and time estimates for repairs or maintenance.

  • Advise clients on necessary services and maintenance options.

  • Explain in detail the work to be performed, the associated costs, and obtain client approval.

  • Coordinate with the Workshop Manager to ensure that services are performed according to specifications and timelines.

  • Communicate the progress of repairs or maintenance to clients.

  • Close work orders, process transactions, and return vehicles to clients.

  • Follow up post-service to confirm client satisfaction.

  • Maintain all service and client records up to date in the management system (DMS).

To perform the following tasks
  • Answer phone requests
  • Customer follow-up
  • Customer service
  • Follow up on repair and services
  • Making appointments
  • Open and close work orders
  • Prepare repair and service estimates
  • Service and products sales
Working conditions
  • A retirement plan for employees
  • Air-conditioned workshop
  • Business closed on weekends
  • Competitive compensation
  • Continual training
  • Free parking
  • Insurance of medical and paramedical expenses
  • Life insurance plan
  • Medical insurance
  • Paid training
  • Public transportation nearby
  • Travel insurance
  • Work and life balance

ADVANTAGES

  • Start date as soon as possible;

  • Stimulating work environment;

  • Group insurance;

  • Group RRSPs.

Find out if your resume match and apply on this job

Desired profile

Details

REQUIREMENTS

  • At least 3 years of experience as an Automotive Service Advisor or in a similar relevant position.

  • Excellent communication and customer service skills.

  • Proficiency in computer tools, including service management software such as Serti.

  • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Experience

3 years as Service Advisor

Driver's license
  • Passenger Car Driver's License
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Porsche Centre Quebec

Porsche Centre Quebec

Québec, QC

Business profile

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Throughout the website, gender-specific terms may be used in order to ease the text flow.

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