Automotive Customer Service Representative
Expected salary range
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Location
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Job Description
About the role
As the Customer Service Representative (CSR), you are responsible for managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. As the CSR, you will act as a liaison, provide product/service information, answer questions and resolve any issues/concerns that our customers might face with accuracy and efficiency. At FSS the customer experience is key. Our commitment to our customers and the experiences they have with our company is at the heart of everything we do. As such, your position is vitally important to the financial and sustained growth of our company.
Responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Provide timely and accurate information to incoming customer order status and product knowledge requests.
- Maintain solid customer relationships by providing quick, courteous, and concise information delivered with a high degree of professionalism.
- Answer phones and emails with professionalism.
- Order Entry Management – you will be responsible for managing the lifecycle of an order:
- You will receive customer orders, enter orders into our system, confirm back orders to customers, coordinate shipping with our warehouse team, and fulfil invoices.
- Resolve customer complaints, manage database records, and draft status reports on customer service issues.
- Data entry and research as required to troubleshoot customer problems.
- Assist with inventory counts if necessary.
- Carry out any other tasks which may be reasonably expected for the promotion and support of our business.
- Perform any other such duties as may be determined by your reporting Manager.
Requirements
- Excellent interpersonal skills supporting a team environment.
- Demonstrates exquisite people skills with a friendly customer-oriented approach.
- Attentive – possesses the ability to really listen to customers and their needs.
- Willing to go the extra mile to please our internal and external customers.
- Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
- Ability to recognize and react to changing work demands.
- Proven ability to thrive in a fast-paced environment.
- Excellent communication skills both verbal and written.
- High school diploma, GED, or equivalent.
- Bilingual (French and English) is an asset.
- Excellent knowledge of Microsoft Office.
- Experience with Salesforce, CRM program, M@GIC, is an asset.
Continue your search
Assured Automotive
The CSR manages customer inquiries and orders, resolves issues, and provides product and service information.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive customer service representative Job in the :sector Sector in Milton
Why This automotive customer service representative Position in Milton Stands Out
Discover an automotive job opportunity for a automotive customer service representative in Milton, offered by the employer Assured Automotive in the :sector sector.
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This specific automotive customer service representative role in Milton includes responsibilities defined by Assured Automotive. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
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About the Current Position at Assured Automotive
This automotive customer service representative role is part of the :en_department department within the :sector sector in Milton.
The employer Assured Automotive is looking for someone with relevant skills and experience in :sector who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the :sector sector in Milton.
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Frequently Asked Questions About the automotive customer service representative Position in Milton
What is the typical salary for a automotive customer service representative in Milton?
Salary for a automotive customer service representative position in Milton varies based on experience, employer type, and the :sector sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a automotive customer service representative role?
Employers generally look for:
- strong knowledge of the :sector industry
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- experience related to the :department department
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Do automotive customer service representative responsibilities vary depending on the employer?
Yes. Depending on the company and the :department department, the responsibilities of a automotive customer service representative may include customer support, technical coordination, internal communication, and other tasks linked to