Automotive Product Specialist

About the role

Product Specialist – Needed To Bring The Hospitality

The Product Specialist we need to join our team is a self-motivated storyteller who always moves on a mission. The type of optimistic individual who’s a master at building relationships fast and refuses to lose. Someone who has a natural gift for handling all the details and never forgets a face. Crisp in your communication style, you make social confidence your superpower and are a multitasking machine. You’ve always been respected because you get it done with a smile.

At Township Auto Group, our Product Specialists are hospitality professionals focused on building a portfolio of raving fans. As comfortable doing car deals on the phone as they are in person with interested shoppers, they’re our resident experts when it comes to communicating the features, advantages, and benefits of each new Chevrolet, Buick, and GMC vehicle, as well as our huge selection of Certified Pre‑Owned automobiles. They never quit expanding their product knowledge to help customers make the best vehicle investment decision for themselves and their families.

When you’re not busy showing off the latest and greatest new vehicles, conducting walk‑arounds and test drives, you can be found venturing through the dealership, greeting potential customers, on the phone making proactive sales calls, following up on fresh leads, or active on social media to generate success. You’re constantly expanding your network of contacts, winning friends, and creating new customer opportunities. Always competing for the top of the leaderboard.

No Automotive Sales Experience Necessary – Full Training Programs Available

Unbeatable Compensation / Work‑Life Balance / Predictable Hours / Great Benefits

Freedom To Develop Your Own Career‑Making Client Base With Hot New Leads Weekly

High‑Performance, Low Drama Team And Work Environment

If you’re willing to put in the work, we’ll provide product training and teach you the most effective way to build as many lifelong customers as you can manage. We’ll even load up your toolbox with everything you could ever need to deliver award-winning customer service. Birthdays, anniversaries, reminders for upcoming vehicle service, you name it, our Customer Relationship Management platform takes the guesswork out of your follow‑up process. It even tracks your sales results, allowing you to easily gauge your monthly goals and overall performance in real time.

Responsibilities

• Product Expertise: Attend morning sales training huddles, regularly complete mandatory GM factory training modules to maintain product certification. Maintain a deep, up-to‑date knowledge of the Chevrolet, Buick, and GMC lineups, including trim levels, performance specs, safety features, and infotainment systems.
• The Guest Experience: Conduct professional and comprehensive needs‑based consultations, gather initial trade‑in and deal information, perform vehicle walk‑arounds, and interactive test drives.
• Proactive Lead Generation: Actively build your own pipeline. You won’t just wait for customers to walk through the door; you will generate leads daily through outbound phone calls, digital networking, and engaging social media content (Facebook, Instagram, LinkedIn, etc.).
• Facilitate the Delivery Process: Ensure customers are fully comfortable with their new vehicle’s features and technology, including pairing their smartphone, accessing the vehicle’s app, and completing their OnStar Welcome Call when applicable, before they drive off the lot.
• Relationship Management: Document every customer interaction, phone call, and email in the dealership CRM, ensuring no lead is forgotten. Maintain consistent follow‑up with past buyers to build a lifetime book of business and drive repeat and referral traffic.

Requirements

• Retail Sales, Customer Service, Restaurant, Hospitality, Insurance, or Healthcare Proven Experience.
• Strong Digital Communication, Video Creation, and Social Media Platform Skills for Business Use.
• Excellent Verbal and Written Communication Skills (Especially Over The Phone).
• A Competitive, Self‑motivated Mindset With a Genuine Desire to Help People.
• Valid Driver’s License With a Clean Driving Record.
• Ability to Work Every Other Saturday.
• Languages: English

Benefits

• Average Earnings of $85,000 Per Year
• Full Time Salary starts at $20/hour and increases as you sell more vehicles, reaching $41/hour for 21 or more vehicles per month.
• Personal days and Sick Leave
• Vacation Per Provincial Guidelines
• Vision, Dental and Prescriptions Insurance
• Life & Disability Insurance
• Retirement Savings Plan
• Employee Discounts on Vehicles
• Employee Discounts on Parts and Service Labor