Head of Department
Desjardins Ford Ste-Foy • Quebec City, Quebec
Head of Department
Salary according to experience
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Location
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Job Description
Want to lead a high-performing team in the automotive sector? This position is for you! We are seeking a Service Director to join its Quebec facilities. You will be responsible for steering the after-sales service and developing an exceptional customer experience, while ensuring the department's operational performance and profitability.
Job Description
- Lead the after-sales service and supervise a team consisting of technicians, front-desk staff, and coordinators, to ensure high-quality services delivered within the defined deadlines.
- Set and monitor operational objectives and key performance indicators (KPIs) such as customer satisfaction, first-time fix rate, average repair time, and profitability.
- Optimize appointment, diagnostic, repair, and billing processes; oversee parts and inventory management; ensure compliance with standards and procedures.
- Work closely with Sales and the group network to maximize added-value services and customer loyalty.
- Ensure safety, quality, and regulatory compliance, and support the development and engagement of the teams.
- Ensure compliance with the company's safety standards and procedures.
- Collaborate with the Parts, Sales and Administration departments.
- Train and develop employees' skills.
- Maintain professional relationships with suppliers and partners.
Profile Sought
- Minimum 3 years of experience in a service management leadership role or operational management within the automotive industry.
- Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement is a plus.
- Proven leadership, excellent communication, customer service mindset and ability to lead multidisciplinary teams.
- Proficiency with after-sales service management tools (diagnostics, parts, warranty, planning, DMS/CRM) and performance analysis; results-oriented and problem-solving.
- Ability to analyze performance indicators and make strategic decisions.
- Excellent communication and problem-solving skills.
- Bilingual in French and English preferred; ability to work in a dynamic environment and to prioritize activities.
- Availability for a flexible schedule and to adapt to the network's operational needs.
Skills Sought
- Leadership and ability to mobilize
- Organizational sense and prioritization
- Results orientation
- Analytical and planning mindset
- Excellent interpersonal skills
Conditions of Work
- Full-time position
- Competitive salary depending on experience
- Possible performance bonuses
- Benefits according to the company's policy
- Professional working environment, focused on operational excellence and technological innovation
- Integration into a growing automotive group, with prospects for advancement and internal mobility
Are you a leader in the automotive field and looking for a new challenge? Join our team and contribute to the excellence of our service department.
Confidential Note This process is strictly confidential. Only shortlisted candidates will be contacted.
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head of department Job in the automotive Sector in Quebec City
Why This head of department Position in Quebec City Stands Out
Discover an automotive job opportunity for a head of department in Quebec City, offered by the employer Desjardins Ford Ste-Foy in the automotive sector.
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This specific head of department role in Quebec City includes responsibilities defined by Desjardins Ford Ste-Foy. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This head of department job in Quebec City is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at Desjardins Ford Ste-Foy
This head of department role is part of the service department within the automotive sector in Quebec City.
The employer Desjardins Ford Ste-Foy is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Quebec City.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the head of department Position in Quebec City
What is the typical salary for a head of department in Quebec City?
Salary for a head of department position in Quebec City varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a head of department role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a head of department in Quebec City?
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Do head of department responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a head of department may include customer support, technical coordination, internal communication, and other tasks linked to