Liaison Agent

Carrosserie Desmeules • Laval, Quebec

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Liaison Agent

Job opportunity

Salary according to experience

Apply with your own terms

Job status

Full-time

Location

Carrosserie Desmeules
Laval, QC, Canada

Workplace

On site

Job Description

We are hiring: Liaison Agent – Bodywork
Do you enjoy customer contact and the automotive field?
We are looking for a dynamic, organized, and customer service-oriented liaison agent to join our team. You will be the main point of contact between our clients, insurers, and our production team to provide a simple, transparent, and professional experience at every stage of the repair.

Your role
Welcome clients and accompany them throughout the repair process.
Coordinate communications between clients, insurers, and estimators.
Follow up on files from opening to vehicle delivery.
Inform clients about the progress of the work and answer their questions.
Schedule appointments and coordinate vehicle drop-offs and pick-ups.
Work closely with the production team to meet deadlines.
Provide exceptional customer service and contribute to each client’s satisfaction.

The profile sought
Experience in customer service; experience in bodywork, insurance, or the automotive domain is a significant advantage.
Excellent communication skills, both verbal and written.
Organizational skills, autonomy, and the ability to manage multiple files simultaneously.
Positive attitude, professionalism, and team spirit.
Good knowledge of computer tools. Familiarity with Serti, Mitchell, Progi software is a plus.
Valid driver’s license.

Why join us?
✅ Permanent full-time position.
✅ Competitive salary based on experience.
✅ Modern, respectful, and collaborative work environment.
✅ Passionate team that values mutual help, professionalism, and quality.

Want to be part of our team?
If you love providing exceptional service and want to grow in a company known for its excellence, we want to meet you!

Send your CV today and help us deliver an outstanding customer experience, from the first contact to the handover of the keys.

To perform the following tasks

Cash register management
Customer and insurance company follow up
Customer follow-up
Customer reception
Customer service
Follow up on repair and services
Maintain accurate and complete files on all customer claims, complaints and resolution details
Making appointments
Management of courtesy vehicles and contracts
Payment manipulation during transactions

Working conditions or benefits

Business closed on weekends
Competitive compensation
Free parking

Candidates desired profile for this job

Experience

3 years as Liaison Agent

Languages

Spoken languages

French
English

Written languages

French
English

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

Mitchell On Demand
SERTI - Admin

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Carrosserie Desmeules

Carrosserie Desmeules

Business profile

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