Parts counter person

Mauricie Volkswagen • Trois-Rivières, Quebec

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Parts counter person

Job opportunity

Salary according to experience

Starting at $26.00 / h

Job status

Full-time

Location

Mauricie Volkswagen
1755 Boul. Arthur Rousseau, Trois-Rivières QC, Canada G9B0X4

Workplace

On site

Job Description

Job Description We are recruiting a Parts Clerk/Sales Advisor to join our Mauricie Volkswagen team located in Trois-Rivières. You will be the point of contact for customers and technicians regarding Volkswagen parts and accessories, and will actively contribute to providing an exceptional customer experience.

Key Responsibilities

  • Greet customers at the counter and advise them on parts, accessories, and solutions tailored to their needs and their Volkswagen vehicle.
  • Take, verify, and process parts orders, advise on compatibility and deadlines.
  • Manage the parts department inventory: restocking, labeling, monitoring levels, and stock rotation.
  • Collaborate with the workshop and after-sales service to ensure parts availability and smooth repair processes.
  • Follow up on orders, returns, and warranties, and resolve customer issues professionally.
  • Upsell and run promotional campaigns to maximize parts department revenue.
  • Maintain a clean, organized parts area in accordance with safety procedures.
  • Master the computerized parts management system and billing; record transactions accurately.

Requirements

  • Minimum of 3 years of experience in automotive parts sales or a customer service role in the automotive sector.
  • Knowledge of Volkswagen parts and systems is an asset; experience with parts management tools and catalogs.
  • Excellent customer service, communication, and problem-solving skills; bilingual in French/English is an asset.
  • Ability to work effectively as part of a team, manage priorities, and maintain accuracy in data entry.
  • Professional attitude, welcoming demeanor, and customer-focused approach; ability to work in a dynamic environment focused on customer satisfaction.

Profile Sought

  • Passionate about automobiles and customer-oriented solutions.
  • Autonomous, reliable, and versatile; able to juggle customer service, sales, and inventory management.
  • Team spirit, good humor, and a desire to learn and grow within a recognized Volkswagen dealership.

What We Offer

  • A corporate culture based on human values: respect, integrity, team spirit, and service excellence.
  • A dynamic and friendly work environment conducive to professional and personal development.
  • Continuing education and advancement opportunities within a growing company.
  • Competitive compensation and social benefits to support your career.

We look forward to working together to enhance the reputation of the Volkswagen brand in Mauricie and to provide each customer with a superior quality experience.

To perform the following tasks

Customer service
Sell parts and accessories
Tires and wheels sales

Candidates desired profile for this job

Experience

3 years as Parts counter person

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Parts counter person
Mauricie Volkswagen

Mauricie Volkswagen

Business profile

Why work with us

Working at Mauricie Volkswagen is much more than just a job – it's being part of a dynamic company where respect, honesty, and a passion for quality work are at the heart of everything we do.

We offer a unique working atmosphere, where every team member is valued and heard. Here, collaboration, mutual support, and good cheer are part of daily life. Whether you are an automotive expert or just starting your career, you will find a stimulating environment that encourages professional and personal development.

Why choose us?

A well-established and growing company

A corporate culture focused on human values

A strong team spirit and a friendly atmosphere

Real advancement opportunities

Accessible and attentive managers

At Mauricie Volkswagen, we believe that success starts with a happy, motivated team that takes pride in what it accomplishes. If you are looking for a workplace where your skills will be recognized and where you can grow in respect and authenticity, your place is with us!

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