Service Advisor

Saint-Laurent Hyundai • Montréal, Quebec

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Expected salary range

up to $85,000

Job status

Full-time

Location

Saint-Laurent Hyundai
Montréal, QC, Canada

Workplace

On site

Job Description

Saint-Laurent Hyundai, a dealership in the Montreal area, is looking for a passionate and service-oriented Technical Advisor to join our dynamic team.

Responsibilities and duties

  • Greet and listen to customers upon their arrival at the service department, identify their needs, and determine maintenance or repair priorities.
  • Guide customers on technical options and provide clear and transparent estimates.
  • Work closely with technicians to ensure efficient planning of work and follow-up on cases.
  • Explain the work performed, timeframes, and costs to customers in an understandable manner, while ensuring satisfaction and loyalty.
  • Ensure compliance with internal procedures, safety standards, and Hyundai quality standards.
  • Manage appointments and maintain proactive communication with customers throughout the process.

Ideal candidate

  • Minimum of 1 year of experience in a similar role, ideally in the automotive sector or after-sales service.
  • Solid knowledge of automotive systems and maintenance and repair practices.
  • Excellent interpersonal skills and a strong customer service mindset.
  • Ability to explain technical information simply and facilitate customer decision-making.
  • Good organizational skills and team spirit; proficiency with service management software is a plus.
  • Fluent in French; English is an asset.
  • Valid driver’s license and availability to work during service hours.

What we offer

  • Cafeteria
  • Competitive salary
  • Ongoing training
  • Paid day off
  • Disability insurance
  • Medical and paramedical expense insurance
  • Life insurance
  • Medication insurance
  • Travel insurance
  • Work-life balance

Why work with us

  • A team dedicated to your satisfaction and that of our customers.
  • Opportunities for professional development and regular training to stay at the forefront of Hyundai technologies.
  • A stimulating work environment focused on service excellence and respecting group values.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Cafeteria
Competitive compensation
Continual training
Day off paid
Disability insurance
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Travel insurance

Candidates desired profile for this job

Experience

1 year as Service Advisor

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Saint-Laurent Hyundai

Saint-Laurent Hyundai

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