Appointment Coordinator

Terrebonne Ford • Terrebonne, Quebec

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Appointment Coordinator

Job opportunity

Expected salary range

up to $25.00 / h

Job status

Full-time

Location

Terrebonne Ford
Terrebonne QC, Canada

Workplace

On site

Job description

Terrebonne Ford, a reference in the automotive field for over 30 years, is looking to strengthen its team with a Coordinator for Appointments for our dynamic establishment. If you are an organized, proactive person with a passion for customer service, this opportunity is made for you!

As an Appointment Coordinator, you will be at the heart of the interaction with our clientele, ensuring a smooth and satisfying experience. Here is an overview of your responsibilities:

  • Planning and managing appointments for after-sales service, in coordination with technicians and customers.
  • Welcoming customers, assessing their needs, and consulting them on available services.
  • Following up on customer files and managing incoming and outgoing calls to confirm appointments and provide information about our services.
  • Close collaboration with the service team to maximize operational efficiency and ensure exceptional customer satisfaction.
  • Resolving issues and responding to customer concerns quickly and professionally.

To succeed in this role, you must possess the following qualifications:

  • A minimum of one year of experience in a similar role or in a customer service environment.
  • Excellent organizational skills and the ability to manage multiple tasks simultaneously.
  • Strong communication skills, both oral and written, in French. Knowledge of English is an asset.
  • Ability to work independently and as part of a team.
  • Proficiency in appointment management and service software tools.

At Terrebonne Ford, we value innovation and commitment to our employees. By joining our team, you will benefit from:

  • Competitive compensation tailored to your experience.
  • Ongoing training to ensure your professional development.
  • A collaborative and stimulating work environment focused on service excellence.
  • Comprehensive benefits, including dental and medical insurance, sick leave, and much more.

Join a winning team recognized by the Ford President's Award 2023, and be part of a company that places customer satisfaction at the heart of its priorities. If you are looking for a dynamic career in the automotive sector, we would be happy to welcome you to our team!

To perform the following tasks

Answer phone requests
Cash register management
Customer service
Filing documents
Making appointments

Working conditions

A retirement plan for employees
Business closed on weekends
Competitive compensation
Dental insurance plan
Disability insurance
Employees assistance program
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Safety glasses with prescription
Sick day off paid
Travel insurance
Vision insurance plan

Candidates desired profile for this job

Experience

1 year as Appointment Coordinator

Skills & Competencies

Softwares

SDS

Qualities

Interpersonal skills
Organized

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Appointment Coordinator
Terrebonne Ford

Terrebonne Ford

Business profile

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