Automotive Collision Field Operations Manager

About the role

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair, with 230 collision repair centres across Canada.

The Field Operations Manager is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools, and (iii) operational support tools.

• Location: Winnipeg, Manitoba
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: IT Services and IT Consulting
• Base pay range: CA$80,000.00/yr - CA$90,000.00/yr. Your actual pay will be based on your skills and experience. Talk with your recruiter to learn more.

Responsibilities

• Serve as the primary point of contact for CSN Licensees in the designated Ontario region.
• Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System. Specific meeting topics include:
  • Overall business growth and performance
  • Performance on insurance programs
  • Utilization of vendors, marketing programs, software, training, and other components of the CSN System
  • New and upcoming CSN initiatives
  • Review of outstanding issues and/or new issues, including non-urgent issues
  • Identification of one or two strategic action items and expected timing
• Lead virtual and in-person regional meetings, to occur up to three times per year, and assist with the CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.
• Work with other teams at CSN to execute identified strategies and/or suggest additions or changes to the CSN System.
• Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.
• Build and support licensee training.
• Develop content and record micro trainings.
• Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:
  • Cases and action items more than 30 days old
  • Challenges engaging with stores
  • KPI performance vs. targets

Requirements

• Minimum 5 years of management experience in the collision repair industry.
• Post-secondary or Trade School education with a focus in business or a field related to the collision repair industry is seen as an asset.
• Minimum 3 years' estimating experience on both Canadian industry estimating systems (Audatex & Mitchell).
• Minimum 3 years' experience with OEM procedural lookup as it applies to estimating.
• Must always have a valid driver's license.
• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, and attend training meetings.
• In-person meetings with CSN Licensees are expected to represent 40%-50% of the employee's time, with 20 - 30 days per year requiring overnights.
• The successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use, maintenance, and insurance).

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop, and manage your career path

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

CSN Collision Centres (“CSN”) does not accept resumes from employment placement agencies, head-hunters, or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other website job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.