Automotive Customer Experience Specialist
Expected salary range
$18.50 / h
Location
Workplace
Job Description
About the role
Propel (TSX: PRL) is a fintech company facilitating access to credit for consumers underserved by traditional financial institutions. Through its AI-driven platform, Propel evaluates customers more comprehensively than traditional credit scores. Propel has helped consumers access over one million loans and lines of credit totaling over one billion dollars. The company values entrepreneurial spirit, success measured by results, and growth within the company.
As an Automotive Customer Experience Specialist reporting to the Manager, Operations, you will assist customers with online loan applications and the funds transfer process.
Responsibilities
- Handle inbound and outbound calls for multiple portfolios
- Use multiple web-based applications for investigation and verification
- Answer existing and potential customer questions accurately and urgently
- Communicate appropriate courses of action to clients in a friendly and professional manner
- Build customer confidence in Propel’s services as a subject matter expert
- Work as a team to achieve individual and team goals
Requirements
- High School Diploma or equivalent
- Minimum 1 year of customer service or call center experience
- Excellent verbal and written communication skills in English; Spanish is an asset
- Exceptional customer service skills, able to build rapport and handle escalated calls
- Good knowledge of Microsoft Office and Internet
- Able to prioritize workload and handle high call volumes while maintaining professionalism
- Demonstrated ability to thrive in a fast-paced, goal-oriented environment
- Must be available Monday to Friday 3pm to 11pm and weekends 10am to 6pm
Benefits
- Growth and opportunity with promotion from within
- Company culture focused on employee success
- Competitive salary and health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
Salary
- $18.00 – $18.50 per hour
- Final compensation determined by market conditions, location, skills, education
- Eligible for performance-based incentives including bonuses and commissions
About Propel
Propel brings together talent to build opportunities. They foster curiosity and growth, making Propel one of North America’s fastest-growing companies and a Best Place to Work.
Diversity and Inclusion
Propel encourages applications from all groups including Indigenous peoples, women, visible minorities, persons with disabilities, gender and sexually diverse communities, and those with intersectional identities. Accommodations are available during recruitment upon request.
AI Disclosure
Propel uses AI to assist in reviewing applications, but all hiring decisions are made by trained hiring managers and recruitment professionals without AI influence.
Continue your search
ARAG Legal Solutions
Assist customers with online loan applications and funds transfer; handle calls and inquiries in a fast-paced fintech environment.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive customer experience specialist Job in the :sector Sector in Toronto
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