Automotive Customer Experience Specialist

Job opportunity

Expected salary range

Apply with your own terms

Location

7Shifts
Toronto, ON, Canada

Workplace

On site

Job Description

About the role

Deliver exceptional customer service in Toronto as a Customer Service Representative using telephone support and problem resolution skills. Address client needs professionally. This Business Services role makes you the first point of contact for clients. You will answer inquiries, resolve issues, process orders, and manage accounts. Strong communication, organization, and multitasking support the goal of maintaining customer satisfaction.

Responsibilities

  • Answer inquiries through phone, email, and chat
  • Resolve customer issues and complaints empathetically
  • Process customer orders and manage accounts
  • Maintain accurate interaction and transaction records
  • Collaborate with departments to ensure customer satisfaction

Requirements

  • Excellent verbal and written communication skills
  • Proven telephone customer service experience
  • Experience resolving customer problems
  • High school diploma or equivalent
  • Strong organizational and multitasking skills
7Shifts

7Shifts

Provide customer service in Toronto by answering inquiries, resolving issues, processing orders, and managing client accounts.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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