Automotive Customer Service Coordinator

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

Performance Auto Group
St. Catharines, ON, Canada

Workplace

On site

Job Description

About the role

Use customer service, Google Workspace, and detailed coordination skills at Performance Collision’s on-site St. Catharines location.

This full-time Customer Care Representative role supports a certified collision center and its Body Shop operations. You will manage customer and insurance calls, coordinate vehicle movement, and communicate appointment reminders. The position also involves administrative support, client needs analysis, and multiple deadlines.

Bring automotive customer service, careful communication, and administrative coordination to Performance Collision’s St. Catharines team.

Responsibilities

  • Use systems and procedures for exceptional customer service
  • Analyze client needs and offer appropriate solutions
  • Coordinate vehicle intake and delivery activities
  • Provide professional customer and insurance call support
  • Complete administrative tasks for the Body Shop

Requirements

  • Strong attention to detail
  • Professional, tactful, and diplomatic interpersonal communication
  • Effective verbal and written communication
  • Ability to work under pressure with multiple deadlines
  • Ability to work flexible hours around changing schedules
Performance Auto Group

Performance Auto Group

Full-time Customer Care Representative role supporting a certified collision center and its Body Shop operations in St. Catharines.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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