Automotive Customer Service Representative

Job opportunity

Expected salary range

Apply with your own terms

Location

Fix Network World
Ottawa, ON, Canada

Workplace

On site

Job Description

About the role

Deliver legendary customer service at Fix Network while managing vehicle intake, delivery, and customer communications across repair operations. Support customers in person and through digital channels.

As a Customer Service Representative, you will serve as a brand ambassador for Fix Network’s locally owned repair brands. You will work with shops, insurance staff, and rental staff while selling services and processing transactions. The position emphasizes communication, problem solving, teamwork, and accountability throughout the repair process.

Bring automotive customer service, communication, and transaction-processing skills to Fix Network’s vehicle repair experience.

Responsibilities

  • Review vehicles and document related and unrelated damages
  • Photograph vehicle damages and general condition
  • Explain repair processes, services, and available programs
  • Create appointments and prepare intake and delivery paperwork
  • Inspect repairs, process payments, and confirm customer satisfaction

Requirements

  • High school diploma or GED required
  • Two to four years of customer service experience
  • Valid driver’s license and excellent driving record
  • Strong customer service and troubleshooting skills
  • Body shop, administration, data entry, or Mitchell experience preferred

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Fix Network World

Fix Network World

Manage vehicle intake, delivery, and customer communications while supporting customers in person and through digital channels.

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Job offer are open to all, without discrimination and in gender equality.

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