Automotive Customer Service Representative

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer service representative! We are looking for passionate and bold people who want to provide exceptional customer experiences and innovative solutions for one of the world’s most famous brands. If you are ready to grow with a Fortune 500 company recognized for its inclusive and award-winning culture, your new career starts here. (Veterans are encouraged to apply.)

Are you looking to change careers for a remote position at a forward-thinking global organization that puts people first, cultivates inclusion and fosters a true sense of belonging? Would you like to join a Fortune 500 company that receives annual recognition such as “World’s Best Workplaces,” “Best Company Culture” and “Best Companies for Career Growth”? Then the remote automotive customer service representative position at Concentrix is for you!

As a remote automotive customer service representative, you will join a naturally diverse and international team, where everyone contributes to one another’s success and well-being, united by pride in being game-changers. Together, we act as an intelligent transformation partner for the world’s most famous brands, delivering exceptional customer experiences through cutting-edge technological innovation.

This is an excellent remote-work opportunity that will allow you to completely rethink your career path while making lasting friendships. We will provide all the training, technology tools and ongoing support you need to succeed. In addition, at Concentrix there is real potential for career growth (and personal development). In fact, approximately 80% of our managers and leaders have been promoted internally! That is why we offer various free learning and leadership development programs designed to help you pursue the career you have always dreamed of.

Responsibilities

• Provide customer support (inbound calls) by following a call-handling guide.
• Help customers resolve simple technical issues.
• Track, document and search for information in databases.
• Offer complementary products and/or services.
• Provide a quality customer experience… with a smile.

Requirements

Your skills, integrity and genuine empathy will bring value and contribute to success in every customer interaction. The other qualifications required for our remote automotive customer service representative position are:

• More than one year of customer service experience.
• Full availability.
• High school diploma (or equivalent/GED).
• A quiet, distraction-free work environment at home.
• Ability to multitask in a fast-paced environment.
• Willingness to learn how to use new technologies.
• Strong computer navigation skills and computer (PC) knowledge.
• A desktop or laptop computer to complete computer and Internet connection tests; a work computer may be provided depending on the position, but this is not guaranteed (this will be discussed with the recruiter).
• High-speed Internet connection (no wireless/hotspot or satellite connection) and a smartphone.

The employee must regularly use a computer, keyboard, telephone or headset, and other office equipment as part of the essential functions of this position. The work is generally sedentary.

We welcome and encourage applications from candidates with disabilities and are committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests can be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with screening and/or evaluating candidates. These tools may be used to assess résumés, applications and other submitted documents to help us identify the best candidates for the position.

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this position can only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

Benefits

One of our company’s core values is: “We support our people.” That is why we invest heavily in our game-changers, infrastructure and capabilities to ensure the long-term success of our teams and our clients. We will also invest in YOU to support your career growth and personal development. In this position, you will also receive:

• The base salary range for this position is $17.75 – $19.35/hour (compensation will not be less than the applicable minimum wage), plus bonuses tied to individual and company performance. Actual pay will vary based on work location, qualifications, skills, training, experience and abilities. Benefits offered to eligible employees in this position include medical, dental and vision insurance, a comprehensive employee assistance program (EAP), a retirement savings plan, paid time off and holidays, and paid training days. Option to enroll in DailyPay to access your pay “in advance,” whenever you want.
• Paid training and performance-based bonuses.
• Lucrative referral bonus opportunities.
• Internal networking opportunities through groups organized around various topics: women’s network, Black professionals, LGBTQ+ pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and many more.
• Health and wellness programs with qualified partners to support your personal well-being.
• Mentoring programs to support your rewarding career journey.
• Remote-work option.
• Programs and events promoting diversity, equity and inclusion, as well as global citizenship, sustainability and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many others.
• A range of other benefits and perks.

Applications for this position are accepted on an ongoing basis. This is currently an immediate vacancy; however, applications for future opportunities will also be considered. All interested candidates are encouraged to apply.