Automotive Finance & Customer Experience Lead
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Job Description
About the role
The Financial Services Manager plays an integral role in Birchwood achieving the highest level of customer satisfaction during the sales cycle. The Financial Services Manager will offer expert advice on finance options, vehicle protection products, and personal coverage relating to the ownership of the vehicle. Using industry-leading technology and software, they will deliver upon the four essential functions of the Financial Services Office: Sales, Legal and Compliance, Administration, and Management. The successful candidate will be energetic, conscientious, and focused on providing a customer-focused experience.
Responsibilities
- Deliver expert advice on finance options, vehicle protection products, and personal coverage related to vehicle ownership.
- Manage the four essential Financial Services Office functions: Sales, Legal and Compliance, Administration, and Management.
Requirements
- Previous automotive Financial Services Manager or automotive sales experience is required.
- Relationship expert with a demonstrated commitment to customer satisfaction.
- Thrive in a collaborative environment.
- High attention to detail with proven time management and organizational skills.
- A commitment to continuous learning and professional development.
- Comfortable leveraging technology for most day-to-day functions.
- Proven negotiation success is essential.
- A Class 5 driver's license and driver's abstract are required.
Benefits
- Competitive compensation including salary, bonus and commission incentives.
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance with flex plan options.
- RSP Matching program up to $5,000 after 1 year of employment.
- Employee referral bonus program.
- Career development opportunities and internal promotions.
- Learning and development opportunities.
- Wellness program.
- Corporate discounts and group savings plan.
- Volunteer program - Dollars for Doing.
- Company events such as Birchwood Bucks, Circle of Excellence, holiday parties.
Birchwood is Manitoba's largest automotive retailer with 24 franchises, 4 collision repair centres, and 4 Birchwood Credit Solutions locations offering sales, services, and parts to customers. Birchwood values diversity, gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
Birchwood Automotive Group
Lead finance and customer experience at Birchwood Automotive by managing sales finance, compliance, and customer satisfaction.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive finance & customer experience lead Job in the :sector Sector in Winnipeg
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About the Current Position at Birchwood Automotive Group
This automotive finance & customer experience lead role is part of the :en_department department within the :sector sector in Winnipeg.
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