Automotive Implementation Specialist

ADP is hiring a Senior Implementation Specialist – Payroll (Upgrades). This role upgrades clients from legacy platforms to the current ADP Canada flagship platform.

About the role

This role involves upgrading clients from legacy platforms to the current ADP Canada flagship platform.

Responsibilities

• Implement Payroll by following a detailed end-to-end process guide and leveraging automated tools from project kick-off to go-live/transition to service, including payroll analysis, interview, configuration request, employee load, testing, year-to-date load, payroll parallels, and netsecure migration, with support from the Implementation Team Lead and support team.
• Manage projects for projects without an assigned PM: manage delivery and execution from initial identification to hand-off to the Client Service Delivery team.
• Lead and motivate a cross-functional team to implement projects in support of ADP Sales.
• Serve as the Subject Matter Expert by leading and managing comprehensive project plans, identifying risks and issues, and executing best practices and industry-leading methodology.
• Partner internally by communicating with project stakeholders, including ADP leadership, client teams, and transfer knowledge to other Implementation team members.
• Build and maintain relationships with stakeholders, project teams, and external vendors to ensure delivery expectations are clearly defined and met.
• Thorough understanding of Upgrade Implementation processes and methodology.
• Manage a portfolio of accounts from project initiation to close.
• Record and manage project deliverables, risks, and actions.
• Manage project risks and escalations to resolution; develop, manage and maintain a comprehensive Implementation Project Plan.
• Provide regular implementation status reports to stakeholders, highlighting critical issues for management and overall project status.
• Support client through all phases of the Upgrade as required.
• Assist client with training enrollment and follow up on training completion.
• Guide client through planning change-management activities and recommend best practices.
• Provide on-site product overview sessions if required.
• Provide ongoing payroll consulting support to assigned clients until transition to Client Services.
• Follow through on all aspects of the Upgrade project scope to ensure a clean transition to client services.
• Commitment to a team environment demonstrating a positive approach and cooperation.
• Act as a single point of contact for all project-related issues and escalations.
• Actively manage plans, dependencies, scope, risks, issues, and quality, and deliver projects in line with overall commitments.
• Manage project scope, investigate and make recommendations on issues challenging scope boundaries.
• Monitor and report on project traction and progress; coordinate corrective action and contingency plans as needed.
• Build and effectively manage multidisciplinary project teams.
• Manage stakeholder relations to ensure project delivery expectations are clearly defined and met; build and maintain a reference-able customer relationship.

Requirements

• Minimum 3 years of experience in payroll, HR, or implementation.
• Strong customer service skills.
• Strong Excel skills and Microsoft Office proficiency.
• General technical knowledge of operating systems and networking infrastructures, including general internet concepts.
• Bonus Points:
  • PCP certification completed or in progress.
  • Project Management knowledge or discipline.
  • Knowledge of ADP Workforce Now or other ADP product experience.
  • Bilingual French and English.