Automotive Implementation Specialist

About the role

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform. It includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises, and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers, and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia, and Europe.

The Implementation Specialist (internal title: Business Solutions Analyst I) supports the delivery and implementation of scalable solutions within Tekion's Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail-oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.

Responsibilities

• Assist in collecting and analyzing business and functional requirements to support solution development.
• Document current- and future-state business processes, workflows, and system interactions.
• Collaborate with cross-functional teams to identify pain points and recommend areas for improvement.
• Participate in system configuration, testing, and user acceptance activities.
• Support the creation of user documentation, process flows, and training materials.
• Maintain project deliverables and assist in tracking milestones and timelines.
• Perform basic data analysis to support solution design and post-implementation success.

Requirements

• Position requires 90% travel.
• Position requires 2-4 years of experience implementing Automotive Fixed (Parts & Service) software.
• Calgary location preferred.
• Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
• Basic proficiency with Microsoft Excel and process mapping tools such as Lucidchart or Visio.
• Familiarity with enterprise systems (e.g., CRM, ERP, PSA tools) is a plus.
• Strong written and verbal communication skills.
• Willingness to learn project delivery methodologies and enterprise business platforms.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental and vision coverage.
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper.
• Work on the latest and coolest technologies – everything is home-grown and built ground-up.
• A dynamic work environment with a strong sense of community and collaboration.
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy.
• Exciting opportunities for career growth and development.

Note: Tekion recently transitioned to a new recruiting tool and we appreciate your patience and feedback as we adjust to our new system!

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