Automotive Lead Management Specialist
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Job Description
Manage automotive sales leads at Shaw GMC in Calgary, focusing on appointment setting, CRM accuracy, and conversion performance. Support customer engagement across dealership channels.
As Client Engagement Specialist, you will oversee lead handling, appointment processes, reporting, and follow-up for New and Used vehicle sales. The position works with Department Managers and sales teams to improve performance and year-over-year growth. Success depends on organized execution, accurate records, and customer-first communication.
Apply customer engagement, CRM, appointment setting, and reporting skills to improve lead conversion at Shaw GMC.
Responsibilities
- Oversee incoming sales leads across assigned dealership channels
- Monitor Lead-to-Set, Set-to-Show, and Lead-to-Sale ratios
- Confirm appointments and document them accurately in CRM
- Coordinate smooth appointment handoffs with sales departments
- Provide CRM reporting and process support to management
Requirements
- One to three years in customer service, sales support, or lead management
- Strong communication and interpersonal skills with customer-first focus
- CRM experience maintaining accurate customer records
- Organization across multiple priorities in fast-paced dealership operations
- Microsoft Office and dealership software proficiency
Continue your search
Kaizen Automotive Group
Manage Shaw GMC sales leads, appointments, CRM records, reporting, and follow-up for New and Used vehicle sales in Calgary.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive lead management specialist Job in the :sector Sector in Calgary
Why This automotive lead management specialist Position in Calgary Stands Out
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About the Current Position at Kaizen Automotive Group
This automotive lead management specialist role is part of the :en_department department within the :sector sector in Calgary.
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Frequently Asked Questions About the automotive lead management specialist Position in Calgary
What is the typical salary for a automotive lead management specialist in Calgary?
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