Automotive Parts Advisor – Subaru

About the role

The Jim Pattison Auto Group is seeking a friendly, thoughtful, and tech-savvy Parts Advisor to be the welcoming face of the Parts Department at our Subaru South dealership. As the main point of contact for Parts customers, you’ll play a key role in creating a positive and enjoyable experience.

You’ll take pride in providing exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.

This is a full-time, permanent position of 40 hours per week. Regular hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional Saturdays (9:00 a.m. to 5:00 p.m.) to cover vacations or unplanned absences.

The Jim Pattison Auto Group, a division of the Jim Pattison Group, was established in 1961 when Jimmy Pattison acquired a GM franchise. Today, the organization operates 28 locations across Western Canada, representing 16 automotive brands.

Customer satisfaction is our top priority, and it is made possible by the dedication of our employees.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.

Responsibilities

• Greet customers professionally and assist with parts inquiries in person, over the phone, and via email
• Accurately identify, locate, and source automotive parts using dealership systems and manufacturer catalogues
• Provide quotes, availability, and delivery timelines to both retail customers and internal service technicians
• Process parts orders, invoices, returns, and special orders according to dealership procedures
• Receive, unpack, label, and stock incoming parts shipments while keeping accurate inventory records
• Pick and stage parts for the service department in a timely, organized manner
• Keep the parts department and storage area organized, clean, and efficient
• Communicate effectively with technicians, service advisors, and suppliers to support smooth workflow and timely repairs
• Help monitor and manage parts inventory levels and report discrepancies or shortages
• Handle all customer and company information with confidentiality and professionalism
• Contribute to a positive, team-oriented environment within the dealership
• Perform other duties as assigned

Requirements

• 1 to 2 years of previous experience in an automotive parts department or dealership environment is preferred
• Experience using a Dealer Management System (DMS) is preferred, with CDK experience considered an asset
• Knowledge of automotive parts and systems is highly preferred
• Strong customer service skills with a professional, friendly, and helpful attitude
• Excellent attention to detail and accuracy in handling orders and inventory
• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment
• Comfortable using computer systems, parts catalogues, and dealership management software
• Reliable, punctual, and team-oriented with a strong work ethic
• Strong communication skills and the ability to collaborate with technicians and service staff
• This is a moderately physical role that requires:
  • Frequent standing and walking throughout the parts department and dealership
  • Regular lifting, carrying, and moving of automotive parts and supplies (up to 50 lbs)
  • Reaching, bending, and shelving inventory items
  • Extended periods working at a computer and parts counter
  • Occasional use of equipment such as parts carts or pallet jacks
  • Working in a fast-paced automotive environment with occasional exposure to garage and warehouse conditions

Benefits

• Competitive wages
• Comprehensive benefits package, including health, dental, and insurance
• Flexible schedules
• Unlimited opportunities for advancement, growth, and development
• Manufacturer led training opportunities
• Access to exclusive corporate discount programs
• Recognition and rewards programs
• A great team atmosphere and a positive, supportive work environment