Automotive Retail Advisor – Field Specialist
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Job Description
About the role
Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. We are on a mission to reinvent the way people buy, sell, and own cars. Currently, we are looking for a Retail Advisor (Field Specialist) to be the face of our company. Since our entire car-buying process is online, you'll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.
Responsibilities
- Deliver a uniquely special experience to each and every one of our customers inside our new facility.
- Provide exceptional customer service by addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
- Inspect vehicles carefully to identify potential issues, ensuring the highest quality of service.
- Accurately and efficiently complete customer paperwork.
- Take thorough notes in our customer tracking system.
- Assist other team members with various tasks as necessary.
Requirements
- Education: High school diploma or equivalent.
- Experience: 1+ years experience in the retail industry an asset; 2+ years of customer-facing experience.
- License: A Class 5 License (valid in British Columbia).
- Driving Record: 3 years of clean driver's abstract with no major infractions.
- Background Check: Clean criminal background check.
- Work Authorization: Legally authorized to work in Canada.
- Availability: Minimum of 40 hours per week, with overtime as needed. Includes 4 weekdays plus 1 weekend date working schedule.
It'd be great if you have:
- A passion for cars and the automotive industry.
- Experience with warranty products to answer questions during the process.
Benefits
- Wage: $24 per hour.
- Comprehensive benefits plans including healthcare, dental care, vision care, prescriptions, life insurance, and dependent coverage starting from day 1.
- Pay decisions based on objective criteria: skills, performance, market benchmarking, responsibilities, and working conditions.
- Autonomy and ownership with opportunity to influence company workforce and processes.
- Help shape the future of car buying and selling in Canada.
- Broad and direct ownership over your field of work during a phase of rapid growth.
Employment Type
- Backfill, Permanent Full-Time.
Continue your search
Clutch
Clutch seeks an Automotive Retail Advisor in New Westminster, BC to deliver exceptional customer and vehicle handling experiences.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive retail advisor – field specialist Job in the :sector Sector in New Westminster
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