Automotive Service Advisor
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Location
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Job Description
McNeill's Napa Auto pro is a busy, customer-focused automotive repair facility committed to providing exceptional vehicle maintenance and repair services. We pride ourselves on honesty, quality workmanship, and outstanding customer service. We are currently seeking an experienced and motivated Service Advisor to join our team.
About the role
The Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for understanding customer concerns, recommending maintenance and repair services, preparing estimates, scheduling appointments, and ensuring an excellent customer experience from vehicle drop-off through delivery.
Responsibilities
- Greet customers and build strong professional relationships.
- Listen to customer concerns and accurately document vehicle issues.
- Prepare repair orders and service estimates.
- Recommend maintenance and repair services based on vehicle inspections and manufacturer guidelines.
- Communicate repair progress and updates to customers.
- Coordinate workflow with technicians and shop management.
- Review completed work with customers and explain services performed.
- Process payments and close repair orders.
- Maintain accurate customer and vehicle records.
- Achieve sales and customer satisfaction goals.
Requirements
- Previous experience as an Automotive Service Advisor preferred.
- Knowledge of automotive repair and maintenance services.
- Strong customer service and communication skills.
- Ability to upsell maintenance and repair recommendations ethically and confidently.
- Experience using shop management software is an asset.
- Excellent organizational and multitasking abilities.
- Valid driver's license and clean driving record.
Benefits
- Competitive salary.
- Health and dental benefits.
- Paid vacation and holidays.
- Ongoing training and career development opportunities.
- Supportive team environment.
- Employee discounts on automotive services and products.
- Competitive hourly, depending on experience, plus performance bonuses and incentives.
Continue your search
El Gaucho Hospitality
The Service Advisor handles customer concerns, estimates, appointments, repair updates, and the customer experience from vehicle drop-off through delivery.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive service advisor Job in the :sector Sector in Elmsdale
Why This automotive service advisor Position in Elmsdale Stands Out
Discover an automotive job opportunity for a automotive service advisor in Elmsdale, offered by the employer El Gaucho Hospitality in the :sector sector.
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About the Current Position at El Gaucho Hospitality
This automotive service advisor role is part of the :en_department department within the :sector sector in Elmsdale.
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Frequently Asked Questions About the automotive service advisor Position in Elmsdale
What is the typical salary for a automotive service advisor in Elmsdale?
Salary for a automotive service advisor position in Elmsdale varies based on experience, employer type, and the :sector sector.
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Employers generally look for:
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Do automotive service advisor responsibilities vary depending on the employer?
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