Automotive Service Manager

Job opportunity

Expected salary range

Apply with your own terms

Location

Formulafordlincoln
Langley, BC, Canada

Workplace

On site

Job Description

About the role

Lead automotive service operations in the Lower Mainland, BC, using team development and performance management to drive measurable results.

Applewood Auto Group Ltd. seeks an experienced Service Manager for a franchised automotive dealership. This position leads Service Advisors, Technicians, and support staff while improving service revenue, profitability, productivity, workflow, and customer retention. Success requires strong communication, organization, problem-solving, and business acumen.

Bring automotive leadership, operational discipline, and customer service expertise to Applewood Auto Group’s Lower Mainland dealership operations.

Responsibilities

  • Coach and mentor Service Advisors, Technicians, and support staff
  • Maximize service revenue, profitability, productivity, and customer retention
  • Oversee daily operations, workflow, warranty administration, and dealership processes
  • Apply policies and procedures consistently during employee relations matters
  • Drive CSI performance and resolve customer concerns effectively

Requirements

  • Minimum three years managing automotive service in franchised dealerships
  • Proven success achieving financial and operational service targets
  • Understanding of dealership KPIs, warranty processes, and technician productivity
  • Ability to resolve conflict and foster team engagement
  • Excellent communication, organizational, and problem-solving skills
Formulafordlincoln

Formulafordlincoln

Lead automotive service operations in the Lower Mainland, BC, and improve revenue, profitability, productivity, workflow, and customer retention.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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