Automotive Technical Trainer & Field Support Specialist

About the role

A Technical Training Instructor is responsible for identifying training requirements for both internal and external customers related to the Caterpillar product line. The instructor must then schedule, develop and present all the necessary courses, traveling to customer sites or branches as required to ensure continued development of Toromont's and our customers workforce. Working both independently and as a team player, ensure Toromont and our customers technical support staff are well prepared to execute safe, efficient, professional, and comprehensive repairs.

Pay Type: Full Time, Permanent
Compensation: $86,00.00 to $96,000.00

The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

Responsibilities

• Develop, schedule and present training courses and seminars related to Cat's machine product line for customers and technicians.
• Remain current with the Cat machine product line through both self-development and formal training as required in order to stay up to date with ever changing technology.
• Communicate on an ongoing basis with the other Service Training Instructors, the Apprenticeship Training Coordinator, Shop Supervisors, PSM's, sales personnel and customers to identify training requirements and develop/maintain course schedules.
• Schedule, utilize and maintain the training departments classrooms, training bay, tools, projectors and equipment to ensure sound management of our resources.
• Perform training department administrative tasks, including preparing evaluations and reports and providing feedback to service leadership on technician development.
• Perform other duties as delegated by the Service Training Supervisor.

Requirements

• College diploma in Heavy Equipment, Truck and Coach or equivalent training and experience.
• Provincial Heavy Equipment Certification, Mechanics license or equivalent.
• A minimum of 5 years of experience diagnosing, troubleshooting and repairing Caterpillar equipment, preferably with experience as lead hand, field service technician or other higher profile position.
• Excellent written, verbal and interpersonal skills.
• Comprehensive computer skills including Microsoft Office applications and Caterpillar Service Software.

Benefits

As a Technical Training Instructor, YOU will experience:

• Working within one of the safest organizations in the industry where your safety and well-being are our most important priority.
• Working for the best in class equipment dealer and with the premium Caterpillar brand.
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success.
• Competitive total rewards including: wages, benefits, and premiums (as eligible).
• An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada.