Bilingual Fixed Operations Trainer

About the role

PBS Systems is the fastest-growing all-in-one business platform provider in North America, and this is just the beginning!

PBS has been transforming the customer experience in buying and servicing cars for over 37 years. We are the third-largest provider of dealership management systems (DMS) in North America. Every month, hundreds of new users join our software platform, which helps dealerships manage sales, service, inventory and accounting. What sets us apart is how we see our customers. We consider them partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress based on your strengths, interests and aspirations.

As a bilingual Fixed Operations Trainer in our Dealer Training and Optimization (DTO) department, you will provide outstanding training and support in English and French to new and existing customers through our dealership management system. You will primarily lead virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. When necessary, you will provide on-site dealership training during new deployments. You will play a key role in delivering exceptional service and promoting continuous learning. Your actions will encourage collaboration and process improvement to maximize customer success with our software.

This is a remote work opportunity based in Montreal and the surrounding region. 50% of your time would be spent working remotely and 50% travelling to customer sites throughout North America.

Company name: PBS Systems
Work location: Remote (Montreal region)
Job type: Full-time, permanent
Number of openings: 1
Internal job title: Bilingual Fixed Operations Trainer (DTO)
Reports to: Team Lead, DTO – Fixed Operations
Job requirements: Bilingual (French-English); travel in North America approximately 2 weeks per month

Responsibilities

• Learn and thoroughly understand PBS software and the training process.
• Demonstrate strong data-entry skills and ability to complete related operational tasks.
• Independently deliver and coordinate all training sessions associated with your primary department.
• Become a self-reliant and independent resource for our software installations.
• Demonstrate the ability to prioritize tasks without intervention from team leads.
• Process tickets assigned to the department in a timely manner.
• Provide excellent customer service by effectively navigating and clearly presenting PBS’s dealership management system (DMS), while maintaining positive, solution-focused relationships to meet or exceed customer expectations.
• Respond promptly to training requests, whether they come from colleagues or customers.
• Document requests or issues encountered as tickets and forward them to the responsible teams when necessary.
• Stay up to date with and understand process documentation, especially as processes evolve within the department.
• Share knowledge with other teams to encourage collective learning and skills development.
• Take the initiative to deepen your product knowledge and participate in cross-training when possible.
• Help maintain a collaborative, positive work environment focused on mutual support.
• Perform any other tasks or responsibilities assigned as part of the role.

Requirements

• Speak, read and write French and English fluently.
• 1 to 2 years of experience at an automotive dealership, specifically in fixed operations.
• Strong computer skills are required, including proficiency with Microsoft Office software (Outlook, Word, Excel). The ability to learn quickly and adapt to new software tools is essential!
• Ability to travel in Canada and the United States for up to 2 weeks per month; a valid passport, U.S. visa (if applicable), and a valid, unrestricted driver’s licence are required.
• High school diploma.

Additional skills:

• Excellent communication skills, including confidence presenting and speaking in front of an audience.
• Knowledge of PBS software (a major asset).
• Experience facilitating in-person and virtual training (a major asset).
• Strong problem-solving and troubleshooting skills.
• Effective time management and organizational skills.
• Ability to manage multiple tasks and their priorities.
• Exceptional documentation management skills.

Benefits

• Professional development – Ongoing training, certifications and growth opportunities.
• Travel opportunities – Explore Canada, the United States and the Caribbean.
• Comprehensive benefits – Medical and dental coverage.
• Paid time off – Vacation, personal days and paid holidays.
• Inclusive culture – A collaborative and supportive team environment where your voice matters.
• Employee recognition – Regular appreciation programs and performance incentives.
• Competitive salary – In addition to a base salary, we offer product certification bonuses of up to $4,800 per year, an excellent referral bonus, etc.
• Employee discounts – GM, Dell, GoodLife, etc.