Bilingual Sales Trainer

About the role

Bring your automotive sales experience. We’ll show you our DMS.

“PBS is the fastest-growing all-in-one business platform provider in North America, and this is just the beginning!”

PBS has been transforming the customer experience of buying and servicing cars for nearly 40 years. We are the third-largest dealer management system (DMS) provider in North America. Every month, hundreds of new users join our software platform, which helps dealerships manage sales, service, inventory and accounting. What sets us apart is how we view our customers. We see them as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress based on your strengths, interests and aspirations.

As a bilingual sales trainer (DTO), you will provide exceptional training and support in English and French to our new and existing customers through our dealer management system. You will primarily lead virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. When needed, you will provide on-site dealership training during new deployments. You will play a key role in delivering exceptional service and promoting continuous learning. Your work will foster collaboration and process improvement to maximize customer success through our software.

This is a remote opportunity based in Montreal and the surrounding region. 50% of your time would be spent working remotely and 50% travelling to customer sites throughout North America.

Internal job title: Bilingual Sales Trainer Reports to: Team Lead, DTO Sales

Responsibilities

• Provide excellent customer service by navigating PBS’s dealer management system (DMS) effectively and presenting it clearly, while maintaining positive, solutions-focused relationships to meet or exceed customer expectations.
• Independently deliver and coordinate all training sessions associated with your primary department.
• Become a self-sufficient and independent resource for our software installations.
• Develop an in-depth understanding of PBS software and the training process.
• Respond promptly to training requests from colleagues or customers.
• Demonstrate strong data-entry skills and proficiency in related operational tasks.
• Stay current with and master the department’s process documentation, especially as processes evolve.
• Share knowledge with other teams to encourage collective learning and skills development.
• Take the initiative to deepen your product knowledge and participate in cross-training when possible.
• Help maintain a collaborative, positive and mutually supportive work environment.
• Perform any other tasks or responsibilities assigned as part of the role.

Requirements

• Bilingual in French and English (speaking, reading and writing).
• 1 to 2 years of experience in an automotive dealership, specifically in sales.
• Strong computer skills are required, including proficiency in Microsoft Office software (Outlook, Word, Excel). The ability to learn quickly and adapt to new software tools is essential.
• Ability to travel in Canada and the United States for up to two weeks per month. A valid passport (or the ability to obtain one) and a valid, unrestricted driver’s licence are required.
• Excellent communication skills, including ease presenting and speaking in front of an audience.
• Knowledge of PBS software is a major asset.
• Experience delivering in-person and virtual training is a major asset.
• Strong problem-solving and troubleshooting skills.
• Effective time management and organizational skills.
• Ability to manage multiple tasks and their priorities.
• Exceptional documentation management skills.
• High school diploma.

Benefits

• Professional development: ongoing training, industry certifications and growth opportunities.
• Travel opportunities: travel to dealerships in Canada, the United States and the Caribbean.
• Comprehensive benefits: medical and dental coverage for your health and well-being.
• Paid time off: generous personal time off (PTO) to rest and support a healthy work-life balance.
• Inclusive culture: a collaborative and supportive team environment where your voice truly matters.
• Employee recognition: regular appreciation programs and performance incentives.
• Competitive compensation.
• Competitive base salary.
• Product certification bonuses of up to 4 800 $ per year.
• Exceptional travel-related financial bonuses and incentives.
• Additional performance-related bonuses.
• Excellent referral bonus.
• Employee discounts: exclusive discounts with partners such as GM, Dell and many more.