Dealership Greeter

Job opportunity

Expected salary range

Apply with your own terms

Location

Toyota Northwest Edmonton
Toronto, ON, Canada

Workplace

On site

Job Description

About the role

Toronto Honda is currently seeking a Dealership Greeter to join its team of customer-focused professionals within a high-volume, process-driven dealership.

As the “director of first impressions” for the dealership, the Dealership Greeter maintains a consistently professional appearance, a friendly and welcoming disposition with customers, guests and staff, and a positive and courteous demeanor in all interactions. Reception duties are split amongst a team and, while you may be asked to assist at times, your focus will primarily be on customers showing up to the dealership in person, connecting them with an available sales rep and recording the visit information within the dealership CRM.

Responsibilities

  • Greet customers and direct inquiries to the sales department.
  • Collect customer information and update the appointment log.
  • Assist Reception with various tasks, including, but not limited to, cashing out service customers, taking deposits, issuing refunds and completing sales transactions, assisting with stocking in vehicles and other tasks as required.
  • Answer the phone and transfer calls to appropriate personnel/departments.
  • Work closely with Sales Managers, Reception and the Sales team to ensure customers receive the best service possible.
  • Complete additional tasks as required.

Requirements

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment to delivering unparalleled service to show our customers real value for their hard-earned money.

  • Energized by challenges; driven to improve efficiencies, learn and grow.
  • Proactive self-starter with a desire for accountability.
  • Passion for delivering a consistently exceptional customer experience.
  • Operates with the highest level of integrity.
  • Exceptional initiative, high energy and positive attitude.
  • Process-driven with impeccable organization and prioritization abilities.
  • Exceptional problem-solving and conflict-resolution skills.
  • Impeccable follow-through and commitment to building and cultivating relationships.
  • Minimum High School Diploma.
  • Post-Secondary Education Preferred.
  • Previous customer service/administrative experience required.

Benefits

  • Commitment to an exceptional employee experience.
  • Full benefit programs & competitive compensation plans.
  • Employee and Family Assistance Program.
  • Collaborative work environment & group support.
Toyota Northwest Edmonton

Toyota Northwest Edmonton

Toronto Honda is seeking a Dealership Greeter to welcome in-person customers, connect them with sales representatives and record visit information in the dealership CRM.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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