Dealership Service Manager
Expected salary range
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Location
Workplace
Job Description
About the role
A leadership role built for someone who can command a shop, elevate a team, and deliver a service experience customers remember.
This position is designed for a high-caliber Service Manager who thrives in a fast-paced dealership environment, understands the rhythm of a busy shop, and knows how to balance customer satisfaction, technician efficiency, and departmental profitability. The dealership in Cambridge, Ontario, is looking for a strong operator who can lead from the front and build a service department that runs with precision and pride.
Responsibilities
- Lead full daily operations of the service department, ensuring smooth workflow and exceptional customer experience.
- Lead advisors, technicians, dispatch, and support staff with clear expectations and accountability.
- Monitor and improve key metrics including CSI, technician efficiency, ELR, and shop productivity.
- Manage customer communication, conflict resolution, and retention strategies that build long-term loyalty.
- Coordinate with Parts, Sales, and Management to maintain seamless inter-department operations.
- Oversee warranty processes, OEM compliance, and proper documentation.
- Recruit, train, coach, and manage the performance of all service personnel.
- Implement processes that improve speed, accuracy, and profitability.
Requirements
- Proven success as a Service Manager, Assistant Service Manager, or Service Advisor in a dealership environment.
- Strong leadership presence with the ability to motivate, coach, and hold a team accountable.
- Deep understanding of dealership service operations, KPIs, and workflow optimization.
- Excellent communication and customer-handling skills, especially in high-pressure situations.
- Experience with dealership DMS systems such as CDK, Reynolds, Dealertrack, or similar.
- A mindset focused on operational excellence, customer satisfaction, and continuous improvement.
Benefits
- A respected dealership with strong ownership support and a loyal customer base.
- Competitive compensation aligned with experienced Service Managers.
- A stable environment with the resources needed to run a high-performing department.
- Opportunities for professional growth and long-term advancement.
- A leadership seat where your decisions directly impact the dealership’s success.
Continue your search
CarGuys Inc.
Lead dealership service operations in Cambridge, Ontario, overseeing staff, customer experience, key metrics, and departmental processes.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
dealership service manager Job in the :sector Sector in Cambridge
Why This dealership service manager Position in Cambridge Stands Out
Discover an automotive job opportunity for a dealership service manager in Cambridge, offered by the employer CarGuys Inc. in the :sector sector.
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This specific dealership service manager role in Cambridge includes responsibilities defined by CarGuys Inc.. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
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About the Current Position at CarGuys Inc.
This dealership service manager role is part of the :en_department department within the :sector sector in Cambridge.
The employer CarGuys Inc. is looking for someone with relevant skills and experience in :sector who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the :sector sector in Cambridge.
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Frequently Asked Questions About the dealership service manager Position in Cambridge
What is the typical salary for a dealership service manager in Cambridge?
Salary for a dealership service manager position in Cambridge varies based on experience, employer type, and the :sector sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a dealership service manager role?
Employers generally look for:
- strong knowledge of the :sector industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the :department department
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Do dealership service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the :department department, the responsibilities of a dealership service manager may include customer support, technical coordination, internal communication, and other tasks linked to