Dispatcher

About Us

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude.

With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints.

SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients.

Join SECURE and be part of a team that steps up to make a meaningful difference in the industries we serve and the world we share.

About the role

As Dispatcher, you will be responsible for overseeing the safe and efficient day-to-day operations of our Waste Services team. You'll coordinate service call-ins from customers, ensuring all are addressed in a timely manner. Using your expertise in dispatch operations, bin tracking, and route planning, you will develop cost-effective routes that minimize travel time and meet customer needs. You'll also support and guide HDV Drivers to operate safely and in alignment with SECURE's values, while maintaining compliance with company procedures and ensuring accurate documentation.

This position is based out of our Edmonton, AB field office.

The Edmonton Dispatch team is built on collaboration, communication and a shared commitment to safety and customer service. We work closely with our drivers, operations teams and customers to deliver safe, reliable service while keeping customer needs top of mind.

This position is primarily Monday to Friday, 40 hours per week, with occasional after-hours support required to meet business needs.

Responsibilities

• Oversee daily dispatch and bin tracking system operations, ensuring efficiency and accuracy.
• Provide feedback to the Transportation Supervisor regarding dispatch performance and tracking system improvements.
• Build and maintain strong relationships with HDV Drivers, ensuring open communication and support.
• Be accessible and available to assist with after-hours operational issues as needed.
• Foster a workplace culture that aligns with SECURE's purpose and values.
• Champion a strong safety culture, supporting the development and execution of safety programs and initiatives.
• Maintain a clean and organized work area, ensuring general housekeeping standards are met.
• Verify that HDV Drivers are properly trained and competent in their roles.
• Ensure compliance with safety policies, operational procedures, and industry best practices.
• Monitor dispatch efficiency, ensuring cost-effective, technically sound operations.
• Confirm that HDV Drivers follow Standard Operating Procedures (SOPs).
• Ensure compliance with all government and environmental regulatory standards.
• Uphold high customer service standards, ensuring operational excellence and responsiveness.
• Collaborate with Operations Leaders and Support Teams to share best practices and drive continuous improvement.
• Support the Transportation Supervisor, assuming delegated responsibilities when required and working closely with internal support teams.

Requirements

• Grade 12 diploma or General Education Diploma (GED).
• A minimum of 3 years' experience operating Dispatch and Load Tracking Systems.
• Experience in the Waste or Transportation industry is preferred.
• Working knowledge of the Oil & Gas industry, including oilfield roads, orientation requirements, and site access/egress limitations.
• Proficiency in Microsoft Office applications.
• Experience with dispatching software or waste tracking systems is considered an asset.
• Familiarity with TDG regulations and Provincial/Federal DOT regulations and permit requirements.
• Strong communication and customer service skills, with the ability to build effective working relationships.
• Excellent organizational and time-management skills, with the ability to multitask and prioritize.
• Strong problem-solving and decision-making skills, with a proactive approach to operational issues.
• Ability to work independently and collaboratively in a fast-paced environment.

Benefits

At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.

In addition to rewarding job opportunities, we offer:

• Competitive industry wages and compensation programs which include:
  • Employer-paid benefits: health, dental & more
  • Health Care Spending Account
  • Employee Wellness Programs
  • Employee Savings Plan
  • Career progression
• A competitive employee referral program
• Industry-leading safety standards
• Community investment initiatives (Our Stories)

We believe our team's strength comes from our diversity.

Every SECURE employee has the right to feel safe and welcome. We pride ourselves on being a respectful workplace where all employees have equal access to opportunity and support.

We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.