Distribution Advisor

Desjardins Ford Saint-Laurent • Montreal, Quebec

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Distribution Advisor

Job opportunity

Salary according to experience

Starting at $65,000

Job status

Full-time

Location

Desjardins Ford Saint-Laurent
Montreal, QC, Canada

Workplace

On site

Job Description

The holder of the position of Service Advisor / Internal Technical Advisor is responsible for the efficient distribution of work among technicians to optimize workshop productivity, meet vehicle delivery deadlines, and ensure customer satisfaction. They act as the primary link between technical advisors, technicians, and the service management.

Job Objective

Ensure an optimal workflow within the workshop to maximize technician productivity, reduce waiting times, and provide an exceptional customer experience.

Main Responsibilities:

  • Assign repair orders to technicians based on their skills, certifications, and workload.
  • Ensure balanced management of work to maximize workshop efficiency.
  • Monitor repair progress and adjust priorities as needed.
  • Ensure timely delivery commitments to customers are met.
  • Communicate regularly with technical advisors regarding work progress.
  • Identify and resolve issues that could affect workshop workflow.
  • Check technicians’ availability and coordinate urgent or priority work.
  • Monitor workshop performance indicators (productivity, efficiency, billable hours, etc.).
  • Collaborate with the parts department to ensure availability of components necessary for repairs.
  • Maintain an organized work environment in compliance with safety standards.

Required Qualifications:

  • Experience in an automotive service department or related role.
  • Good knowledge of workshop operations.
  • Excellent organizational and priority management skills.
  • Ability to work under pressure in a dynamic environment.
  • Good communication and teamwork skills.
  • Proficiency with workshop management software and common computer tools.

Desired Skills:

  • Leadership and initiative.
  • Strong organizational skills and attention to detail.
  • Analytical and problem-solving abilities.
  • Effective time management.
  • Results-oriented with a focus on customer satisfaction.

Working conditions or benefits

Business closed on weekends
Competitive compensation
Continual training
Disability insurance
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
No layoffs during off-peak periods
Paid training
Public transportation nearby
Sick day off paid

Candidates desired profile for this job

Experience

no experience required as Distribution Advisor

Experience with these brands (an asset)

Ford

Languages

Spoken languages

French

Written languages

French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Qualities

Leadership
Organized
Team spirit

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Desjardins Ford Saint-Laurent

Desjardins Ford Saint-Laurent

Business profile

Why work with us

Here is your chance to join a winning team! Are you looking for job opportunities in the automotive sector in Montreal? Desjardins Ford is looking for individuals motivated by innovation, change, and above all, performance! Our job offers in the automotive field are open to recent graduates, newcomers to Canada, and individuals looking to advance in the automotive sector, whether they have experience or not.

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