Field Service Technician (310T) — Day Shift

Hiring for Day Shift! Vacancy Status - We are currently recruiting to fill this open position.

About the role

As a Field Service Technician, you will be an onsite mobile technician, traveling within the Greater Toronto Area (GTA) under the guidance of the Regional Product Support Manager to troubleshoot and repair equipment, perform retrofits and campaigns, and efficiently manage all computer-based reporting and job logistics, with the goal of exceeding customer expectations while supporting broader company objectives.

NFI Group exists to move people. Its mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable. Its values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything the company does.

Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market-leading electric models. Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions. Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.

Responsibilities

• Provide on-site technical and mechanical support at any location for customers and MCI/NF.
• Assemble, organize, and maintain all required company reports.
• Communicate openly and professionally with internal and external customers, management, and co-workers.
• Investigate, identify, and report product issues, including those related to supplier components.
• Recommend appropriate courses of action to resolve issues in coordination with relevant departments.
• Assist with controlled testing of components and installations as directed by Management, TSS, or Engineering.
• Training will be provided to stay current with vehicle systems to deliver top-level OEM support for all coach and vendor components.
• Identify and suggest improvements to technical bulletins, maintenance materials, and other technical publications.
• Resolve customer problems or complaints efficiently and in a timely manner to support both customer and company interests.
• Perform special assignments as required.
• Other duties as assigned.

Requirements

• 310T Certified Required.
• Transit/Coach Experience Preferred (Willing to train).
• Minimum of 5 years of experience as a 310T Technician.
• Demonstrated strong problem-solving skills with technical and diagnostic challenges.
• Experienced with Programmable Logic Controllers (PLC) systems and troubleshooting.
• Skilled in Microsoft Office applications, including Excel, Word, and Outlook.
• Experienced using industry-standard diagnostic software such as Cummins Insite, DDDL, Allison DOC, and Wabco Toolbox.
• Must be a Certified 310T Technician.
• 50% Travel with the GTA.
• Must be able to travel to the United States for training.

Benefits

• Day Shift Hours.
• Competitive Wages.
• Optional Extended Health, Dental, and Vision Benefits.
• Pension Plan.
• Paid Holidays.
• A continuous learning environment.
• Ability to advance your career with a growing company.
• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

$40 - $48 per hour.

Vacancy Status - We are currently recruiting to fill this open position.

AI Assisted tools may be used in parts of the screening or selection process. Accommodations are available at all stages of the recruitment process, at the candidates’ request.