Fixed Operations Manager
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Job Description
Job Description
Saint-Laurent Hyundai is seeking a Fixed Operations Manager to ensure the performance and coordination of after-sales services at our two dealerships, Hyundai Saint-Laurent and Genesis Saint-Laurent. The role aims to optimize the operations of the service department (maintenance, parts, and accessories), to guarantee operational excellence, and to provide an exceptional customer experience.
Key Responsibilities
- Lead and coordinate all after-sales activities for both dealerships (maintenance, parts, accessories) to ensure timely service and quality standards in line with manufacturer requirements.
- Define and monitor key performance indicators (productivity, repair rate, customer satisfaction, operational costs, service margin) and implement necessary corrective actions.
- Plan human and material resources (schedules, staffing, parts inventory) to maximize workshop efficiency and availability.
- Supervise technical and administrative teams; develop talent, promote safety, and foster a culture of continuous improvement.
- Collaborate closely with Sales and Financing departments to optimize the customer experience and interdepartmental workflows.
- Manage the service budget, purchasing, and relationships with suppliers, seeking cost-saving opportunities and efficiency improvements.
- Implement continuous improvement and training initiatives (procedures, tools, work methods).
- Ensure compliance with Hyundai and Genesis standards, warranty programs, and maintenance and safety policies.
- Guarantee a high-quality customer experience and foster loyalty through professional and proactive communication.
- Lead cross-departmental projects between the two dealerships to standardize practices and optimize overall performance.
Candidate Profile
- Minimum of 3 years of experience in fixed operations management or a similar role in the automotive sector.
- Good knowledge of after-sales processes, warranties, and manufacturer standards.
- Excellent leadership, team management, communication, and problem-solving skills.
- Customer and results-oriented; ability to work in a bilingual environment (French, English an asset).
- Proficiency with computer tools and service management systems; aptitude for data analysis and decision-making based on figures.
Advantages
- Competitive compensation
- Continuing education
- Cafeteria
- Paid day off
- Disability insurance
- Health and paramedical insurance
- Life insurance
- Medical coverage
- Travel insurance
- Work-life balance
At Saint-Laurent Hyundai, we are looking for a rare gem to enhance a team dedicated to customer satisfaction and operational excellence. Join us to contribute to the growth and success of our Hyundai Saint-Laurent and Genesis Saint-Laurent dealerships.
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Why work with us
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We are always looking for the rare gem to complete our team! Submit your application and we will get in touch with you.
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fixed operations manager Job in the automotive Sector in Montréal
Why This fixed operations manager Position in Montréal Stands Out
Discover an automotive job opportunity for a fixed operations manager in Montréal, offered by the employer Saint-Laurent Hyundai in the automotive sector.
Canada Motor Jobs helps you apply easily and find a fixed operations manager position that matches your skills, experience, and salary expectations.
This specific fixed operations manager role in Montréal includes responsibilities defined by Saint-Laurent Hyundai. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This fixed operations manager job in Montréal is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at Saint-Laurent Hyundai
This fixed operations manager role is part of the service department within the automotive sector in Montréal.
The employer Saint-Laurent Hyundai is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Montréal.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the fixed operations manager Position in Montréal
What is the typical salary for a fixed operations manager in Montréal?
Salary for a fixed operations manager position in Montréal varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a fixed operations manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a fixed operations manager in Montréal?
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Do fixed operations manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a fixed operations manager may include customer support, technical coordination, internal communication, and other tasks linked to