Fixed Operations Manager

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Expected salary range

Apply with your own terms

Job status

Full-time

Location

Saint-Laurent Hyundai
Montréal QC, Canada

Workplace

On site

Job Description

Job Description
Saint-Laurent Hyundai is seeking a Fixed Operations Manager to ensure the performance and coordination of after-sales services at our two dealerships, Hyundai Saint-Laurent and Genesis Saint-Laurent. The role aims to optimize the operations of the service department (maintenance, parts, and accessories), to guarantee operational excellence, and to provide an exceptional customer experience.

Key Responsibilities

  • Lead and coordinate all after-sales activities for both dealerships (maintenance, parts, accessories) to ensure timely service and quality standards in line with manufacturer requirements.
  • Define and monitor key performance indicators (productivity, repair rate, customer satisfaction, operational costs, service margin) and implement necessary corrective actions.
  • Plan human and material resources (schedules, staffing, parts inventory) to maximize workshop efficiency and availability.
  • Supervise technical and administrative teams; develop talent, promote safety, and foster a culture of continuous improvement.
  • Collaborate closely with Sales and Financing departments to optimize the customer experience and interdepartmental workflows.
  • Manage the service budget, purchasing, and relationships with suppliers, seeking cost-saving opportunities and efficiency improvements.
  • Implement continuous improvement and training initiatives (procedures, tools, work methods).
  • Ensure compliance with Hyundai and Genesis standards, warranty programs, and maintenance and safety policies.
  • Guarantee a high-quality customer experience and foster loyalty through professional and proactive communication.
  • Lead cross-departmental projects between the two dealerships to standardize practices and optimize overall performance.

Candidate Profile

  • Minimum of 3 years of experience in fixed operations management or a similar role in the automotive sector.
  • Good knowledge of after-sales processes, warranties, and manufacturer standards.
  • Excellent leadership, team management, communication, and problem-solving skills.
  • Customer and results-oriented; ability to work in a bilingual environment (French, English an asset).
  • Proficiency with computer tools and service management systems; aptitude for data analysis and decision-making based on figures.

Advantages

  • Competitive compensation
  • Continuing education
  • Cafeteria
  • Paid day off
  • Disability insurance
  • Health and paramedical insurance
  • Life insurance
  • Medical coverage
  • Travel insurance
  • Work-life balance

At Saint-Laurent Hyundai, we are looking for a rare gem to enhance a team dedicated to customer satisfaction and operational excellence. Join us to contribute to the growth and success of our Hyundai Saint-Laurent and Genesis Saint-Laurent dealerships.

To perform the following tasks

Agenda management
Budget management
Budget preparation & monitoring
Department supervision
Hiring and staff management
Implementation of strategies
Optimization of internal processes

Working conditions

Cafeteria
Competitive compensation
Continual training
Day off paid
Disability insurance
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Travel insurance
Work and life balance

Candidates desired profile for this job

Experience

3 years as Fixed Operations Manager

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Fixed Operations Manager
Saint-Laurent Hyundai

Saint-Laurent Hyundai

Business profile

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