Lead Call Centre Operations

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

Wood Automotive Group
Winnipeg, MB, Canada

Workplace

On site

Job Description

Join Wood Automotive Group as a Lead Call Centre Operations Manager, where you will lead a dedicated team to enhance customer satisfaction through effective outbound strategies. Focus on fostering team development, evaluating performance metrics, and collaborating with Sales and Service teams to drive appointment effectiveness and optimize customer engagement strategies within Alberta's largest auto retailer. This role offers the opportunity to influence traffic flow, ensure accurate CRM data entry, and champion a customer-first culture. Bring your leadership skills and data-driven approach to a dynamic, fast-paced environment.

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Wood Automotive Group

Wood Automotive Group

🚗 Join Wood Automotive Group as a Lead Call Centre Operations Manager! Lead a team focused on customer engagement and satisfaction. Perfect for leaders with 3+ years experience who excel in coaching and data analysis. Drive impactful communication strategies and collaborate with sales teams to enhance customer interactions. Become part of Alberta's largest auto retailer and make a real difference! 🌟

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