Liaison Agent

CARSTAR Laval Ste-Rose • Laval, Quebec

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Expected salary range

up to $20.00 / h

Job status

Full-time

Location

CARSTAR Laval Ste-Rose
250A Boulevard Cure-Labelle, Laval QC, Canada H7L 4T1

Workplace

On site

Schedule

Job schedule

Monday 07:30 to 17h00
Tuesday 07:30 to 17h00
Wednesday 07:30 to 17h00
Thursday 07:30 to 17h00
Friday 08:00 to 12:00

Job Description

CARSTAR Laval Ste-Rose is looking for a Liaison Agent to join their dynamic team. We offer a professional environment focused on customer service and quality repairs, with competitive benefits and favorable conditions.

Responsibilities

  • Serve as the main point of contact for customers, insurers, and the repair team.
  • Prepare and organize appointments, monitor case progress, and communicate updates to clients.
  • Collect, verify, and manage required documents (accidents reports, authorizations, estimates, assessment reports, etc.).
  • Ensure entry and follow-up of information in computer systems and internal databases.
  • Work closely with estimators, technicians, and managers to ensure deadlines are met and customer satisfaction is achieved.
  • Proactively and professionally address customer questions and concerns.
  • Perform general administrative tasks and support daily operations as needed.

Required Qualifications

  • Experience: 0 years required; beginner level accepted, internal training provided.
  • High school diploma or equivalent.
  • Excellent oral and written communication skills in French; functional English is an asset.
  • Customer service-oriented, with strong interpersonal and problem-solving skills.
  • Ability to work independently and as part of a team, prioritize tasks, and multitask in a dynamic environment.
  • Proficiency in basic computer tools (Microsoft Office suite and case management systems).
  • Availability for regular weekday hours; understanding of operational requirements and versatility.

Benefits

  • Dental insurance, disability insurance, medical and paramedical expense insurance, health and prescription coverage (medications), travel insurance, and life insurance.
  • Free on-site parking.
  • Nearby public transportation.
  • Company closed on weekends, offering a good work-life balance.
  • Collaborative work environment focused on professional development.

To perform the following tasks

Customer service
Follow up on repair and services
Making appointments

Working conditions

Business closed on weekends
Dental insurance plan
Disability insurance
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Travel insurance

Candidates desired profile for this job

Experience

no experience required as Liaison Agent

Languages

Spoken languages

French
English

Written languages

French
English

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Liaison Agent
CARSTAR Laval Ste-Rose

CARSTAR Laval Ste-Rose

Business profile

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