Licensed Automotive Technician

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada's largest automotive group and one of Canada's Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world's most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the Dilawri Foundation, we are also committed to making a meaningful impact in the communities we serve.

Discover how you can build your career with Dilawri.

About the role

The Service Technician at Mercedes-Benz Richmond plays a key role in delivering exceptional automotive service and customer satisfaction. Reporting to the Service Manager, this position is responsible for performing vehicle diagnostics, repairs, and maintenance in accordance with manufacturer guidelines, dealership policies, and warranty requirements.

The Service Technician contributes to the overall success of the service department by maintaining high productivity, ensuring accurate documentation, and supporting positive customer relationships through quality workmanship and timely communication.

The expected pay for this position is $45.00 - $54.65 per hour.

Responsibilities

• Perform vehicle repairs and maintenance according to repair orders, technical guidelines, and dealership standards.
• Road test all vehicles before and after servicing to ensure repair accuracy and safety.
• Track time by punching in/out at the start of the day, lunch, end of day, and at the beginning and completion of each job.
• Advise the Service Advisor if repairs require more time than initially estimated.
• Utilize protective seat covers and floor mats in every customer vehicle.
• Notify the Service Advisor of additional required repairs, parts, or labor.
• Complete all assigned repair tasks efficiently and accurately.
• Document all services and repairs clearly and thoroughly in work orders.
• Ensure all punch times accurately match the work performed.
• Follow all manufacturer warranty procedures and dealer policies.
• Maintain a clean, safe, and organized workspace.
• Maintain high levels of productivity and efficiency through effective work practices.
• Demonstrate a polite, professional, and customer-focused attitude.
• Perform additional service recommendations as outlined by dealership standards.
• Obtain Service Manager approval/signature for all warranty add-ons.
• Meet or exceed productivity and efficiency objectives set by the Service Manager.

Requirements

• Automotive Technician certification or enrollment in an equivalent apprenticeship program (Red Seal an asset).
• Previous experience performing automotive repairs and diagnostics in a dealership or independent shop environment.
• Strong mechanical aptitude and understanding of vehicle systems.
• Ability to read and interpret repair orders, technical bulletins, and manufacturer documentation.
• Excellent organizational and time-management skills with strong attention to detail.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Effective communication and customer service skills.
• Valid Class 5 driver's license with a clean driving record.
• Legally entitled to work in Canada.

Benefits

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job-specific coaching & training programs
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.