Part-Time Automotive Counter / Driver

About the role

Advance Auto Parts Inc. is hiring a part-time Automotive Counter / Driver in Collingwood, Ontario. This is a DIY sales position requiring knowledge of the DIY business, store operations, automotive systems, and parts. The role provides automotive problem resolution for DIY customers, including identification, troubleshooting, and project assistance. The position receives and checks incoming product and stocks and restocks shelves. Delivery routes may be on-demand, route-based, or shuttle from point A to point B. Fleet safety is preferred.

The expected compensation range for a new team member is between 16.80 CAD and 20.15 CAD per hour. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

This job posting is for an existing vacancy within Advance Auto Parts.

Responsibilities

• Provide best-in-class customer service and DIY issue resolution.
• Provide a GAS3 selling experience for all DIY customers, including walk-in, online orders, and phone customers.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including testing, battery installation, wiper installs, etc.
• Use a company vehicle to deliver parts and equipment to customers in a safe and courteous manner.
• Perform all delivery duties using safe driving habits, including defensive driving.
• Pick up returns from customers' places of business.
• Ensure high standards of customer service and store appearance.
• Assist in store inventory processes, including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
• Back up Professional Services.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.

Requirements

• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English; communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, weekends, and holidays as needed.
• Clean Driver Abstract.
• Prior automotive parts experience.
• Proven sales ability with past experience in fulfillment of customer transactions.
• High school diploma or general education degree (GED).

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking/standing or driving. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for its Team Members and those who mean the most to them: their families. Benefit highlights include:

• Opportunity to work for one of the largest after-market auto parts providers in North America.
• Visibility to career growth opportunities across the entire Advance Auto Parts organization.
• Unlock earning potential with monthly or annual performance bonuses—eligibility varies by role.
• Access to a robust online training system for personal or leadership development.
• A rewarding organizational culture through the team member recognition program.
• Group health, dental, disability, and life insurance coverage.
• Employee discounts.
• Financial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team members.