Remote Automotive Collision Field Technical Analyst - Bilingual
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Job Description
About CSN Collision
CSN Collision repairs over 200,000 vehicles annually, serving Canadians with trusted, quality collision repair since 2002. With 400+ centers across three countries, we lead the industry.
Role Summary
As a Field Technical Analyst, you will be the key technical and KPI contact for the Quebec & Eastern Canada Field Operations Team. Reporting to the National Field Technical Manager, you'll collaborate with Managers and Analysts to help licensees optimize business performance by leveraging CSN systems and industry expertise.
Key Responsibilities
- Provide technical and repair analysis support
- Resolve urgent issues and mediate complex cases
- Audit estimates to improve KPI performance and profitability
- Develop and monitor store action plans
- Collaborate on CSN System improvements and OEM training
- Generate detailed monthly reports
Qualifications
- Minimum 5 years collision repair industry and estimating experience
- Expertise with Canadian estimating systems (Audatex & Mitchell)
- Proficient in OEM procedures and GAA application in Quebec
- Ongoing I-Car or OEM technical certifications
- Valid driver's license and vehicle access
Work Environment & Travel
Fast-paced and complex role based from your home office with travel to stores, industry events, and head office.
Benefits
- Competitive salary and bonus program
- Comprehensive benefits package
- Company laptop
- Career growth and development opportunities
Csn Collision
🚗 Join CSN Collision, a leader in automotive repair with 400+ centers, as a Remote Field Technical Analyst! If you have 5+ years in collision repair and estimating, this role offers a dynamic work environment, great benefits, career growth, and the flexibility of working remotely with exciting travel opportunities. Be part of a team dedicated to helping Canadian licensees improve operations through your expertise and innovative solutions! 🌟🔧
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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About the Current Position at Csn Collision
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