Remote Automotive Collision Field Technical Analyst - Bilingual

Job opportunity

Expected salary range

Apply with your own terms

Job status

Full-time

Location

Csn Collision
Port Coquitlam, BC, Canada

Workplace

On site

Job Description

About CSN Collision

CSN Collision repairs over 200,000 vehicles annually, providing Canadians with trust and comfort by restoring vehicles to like-new condition. Established in 2002, CSN is a leading collision repair network with more than 400 centers across three countries.

Role Summary

Join as a Field Technical Analyst, acting as the technical and KPI analysis liaison for CSN in Quebec and Eastern Canada. Work closely with the National Field Technical Manager and Field Operations team to support licensees in enhancing their business through detailed shop and repair behavior analysis.

Key Responsibilities

  • Serve as a technical contact and industry expert for CSN licensees.
  • Manage urgent case resolutions and complex issue escalation.
  • Conduct targeted audits to support insurance KPI performance and profitability.
  • Assist in shop operation improvements and onboarding.
  • Provide comprehensive monthly reports on performance, challenges, and system enhancement feedback.

Qualifications

  • At least 5 years of experience in the collision repair industry and estimating using Canadian systems like Audatex and Mitchell.
  • Proficient in OEM procedures, GAA rules (Quebec), and ongoing technical training including EV, ADAS, and vehicle technology.
  • Must hold a valid driver’s license and possess strong judgment and stakeholder management skills.

Work Environment & Benefits

  • Fast-paced and dynamic remote work setting requiring travel within Eastern Canada and Ontario.
  • Competitive salary with bonus, benefits package, and company laptop.
  • Opportunities for career growth and development within a supportive and expanding company.

Embark on a rewarding career path with CSN Collision, where your expertise drives real impact in a growing industry.

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Csn Collision

Csn Collision

🚗 Join CSN Collision as a Remote Automotive Collision Field Technical Analyst! Be a key player in improving repair operations across Eastern Canada with a competitive salary 💼, bonus, and benefits. Work remotely, engage with industry experts, and grow your career in a dynamic, fast-paced environment. Travel opportunities and a company laptop included! 🌟

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