Used Vehicle Sales Advisor

Excel Honda is looking for an Used Car Sales Advisor to join our renowned and talented team!

Benefits of working with our team:

• Be part of a well-established automotive group
• Enjoy flexible hours
• Work in a neat and well-presented showroom
• Excellent career advancement opportunities within our organization
• Pleasant work environment
• Social benefits, medical and dental insurance
• Competitive base salary and bonuses
• Support and ongoing training from industry experts in automotive sales

We are seeking a candidate with the following qualities:

• Bilingual
• Sales experience (preferably in automotive)
• Valid driver's license
• Five days a week
• Dynamic, hardworking, and motivated
• Good rapport with customers

Tasks related to the Sales Advisor position:

• Welcome the customer, establish a trusting relationship, and demonstrate serious commitment to customer satisfaction
• Help customers choose a vehicle by asking questions and carefully listening to their responses to accurately identify their needs
• Explain to potential customers the performance of products, their operation, and advantages directly in the showroom or via email
• Describe any optional equipment that the customer might purchase
• Offer test drives to potential customers and follow dealership procedures to obtain the customer's proper identification before the test drive
• Professionally explain the terms related to long-term leasing versus traditional purchasing based on customer needs
• Obtain the required information and complete all necessary documents to prepare a sale
• Contact customers within 48 hours after the sale to ensure their satisfaction, resolve any issues, and solicit feedback
• Understand and explain concepts of equity and residual value, and be able to explain depreciation principles to customers
• Negotiate the price and have the transaction approved by the Sales Manager
• Notify the Sales Manager in case of exchange, refund, or credit note
• Submit 100% of completed transactions to the Sales Director, along with all properly filled documentation (insurance information, transaction title, etc.)
• Prepare and adequately inform the customer to optimize meetings with the Sales Director
• Define and get approval from management for your personal annual sales goals
• Review and analyze your activities at the end of each day, week, month, and year to organize your schedule more effectively
• Stay informed about product updates, features, accessories, and their benefits for customers
• Know and understand all federal, provincial, and municipal laws governing retail automobile sales
• Attend product and sales training courses as directed by the Sales Director

Tasks related to delivery:

• Inspect sold cars before delivery to customers
• Deliver vehicles to customers, ensuring they understand the features, warranty, and documents to be completed
• Introduce customers to after-sales personnel to highlight the quality and efficiency of repairs and maintenance offered by the dealership
• Schedule the first service appointment with the after-sales department
• After delivery, follow up on accessories, documents, or other special requests promised to the customer to ensure all expectations are met

Apply now If you are passionate about automobiles and customer service and want to build a rewarding career in automotive sales, we want to meet you!