Service Advisor

Alex Pneu & Mécanique • Montréal, Quebec

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Expected salary range

up to $75,000

Job status

Full-time

Location

Alex Pneu & Mécanique
5500 Av. Papineau, Montréal QC, Canada H2J 4C5

Workplace

On site

Schedule

Job schedule

Monday 07:30 to 17h00
Tuesday 07:30 to 17h00
Wednesday 07:30 to 17h00
Thursday 07:30 to 17h00
Friday 07:30 to 17h00

Job Description

Join our dynamic team as a Technical Advisor at Alex Pneu & Mécanique, a trusted company established for 45 years on the Plateau Mont-Royal. We are looking for a passionate automotive professional with three years of experience in the field to play a key role within our team. We have 16 service bays, so we need someone capable of delivering the merchandise!

Main Responsibilities:

  • Welcome and advise our customers on their mechanical needs and tire installation.
  • Propose solutions based on diagnostics provided by the mechanics.
  • Order the required parts for the job (it's not like at a dealership. With us, parts orders are handled by technical advisors).
  • Follow up on customer maintenance, tire storage, etc.

Required Qualifications:

  • Minimum of three years of experience in a similar position in the automotive sector.
  • Excellent communication skills in French and English.
  • Knowledge of the Costar system is a significant advantage.
  • Team spirit, initiative, and ability to work under pressure.
  • Passion for automobiles and ability to work in a dynamic environment.
  • Ability to understand technical problems and interact with customers professionally.

What We Offer:

  • A stimulating work environment in a company that values innovation and personal development.
  • Competitive compensation with performance bonuses.
  • Opportunities for ongoing training and career advancement.
  • Social benefits including medical and paramedical expense insurance, life insurance, sick leave, uniform provided, among others.

Joining Alex Pneu & Mécanique means contributing to a mission where every talent is essential. If you are ready to take on new challenges and grow in a collaborative and inclusive setting, we would be delighted to meet you.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Business closed on weekends
Competitive compensation
Continual training
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Paid training
Performance bonus
Recognition program
Sick day off paid
Travel insurance
Uniform provided

Candidates desired profile for this job

Experience

3 years as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Softwares

Costar

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Alex Pneu & Mécanique

Alex Pneu & Mécanique

Business profile

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