Technical Advisor for the SAAQ

Centre de Mécanique Gagnon • Montréal, Quebec

Apply now

Technical Advisor for the SAAQ

Job opportunity

Salary according to experience

Starting at $53,000

Job status

Full-time

Location

Centre de Mécanique Gagnon
5845 Boulevard Metropolitain Est, Montréal QC, Canada H1P1X3

Workplace

On site

Schedule

Job schedule

Monday 06:30 to 15:30
Tuesday 06:30 to 15:30
Wednesday 06:30 to 15:30
Thursday 06:30 to 15:30
Friday 06:30 to 15:30

Job Description

Gagnon Mechanical Center / Gagnon Auto Electric, a member of the NAPA AUTOPRO flag and with over 70 years of experience, is seeking a Technical Advisor for the SAAQ to join our dynamic team in Montreal. As a family business, we value listening, development, and teamwork, offering exemplary customer service.

Job Description

  • Greet the customer and establish a trusting relationship from the first contact.
  • Provide exceptional customer service by responding clearly and politely to all questions related to the SAAQ and associated procedures.
  • Effectively communicate relevant information, the steps to follow, and the required documents.
  • Manage incoming and outgoing calls, schedule and organize appointments, and follow up on requests.
  • Guide customers towards the most suitable solutions and collaborate with technicians and the administrative team to ensure smooth service.
  • Maintain accurate and up-to-date customer records, respecting confidentiality and security standards.

Profile sought

  • Minimum 1 year of experience in customer service or a similar technical role.
  • Excellent communication skills in French (spoken and written); English is an advantage.
  • Ability to handle multiple tasks simultaneously, prioritize, and work effectively in a dynamic environment.
  • Team spirit, sense of service, and solutions-oriented approach.
  • Knowledge of procedures related to the SAAQ would be an advantage; strong interest in the automotive sector.

Advantages and conditions

  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discounts
  • Evening / night bonus
  • Flexible schedules
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Monetary allowance for tool purchase
  • Reimbursement for training and skills development activities
  • Prescription safety glasses
  • Sick leave
  • Travel insurance
  • Uniform provided
  • Eye care insurance
  • Work boots

At Gagnon Mechanical Center / Gagnon Auto Electric, you will have the opportunity to develop your skills in a stable and friendly environment, actively contributing to the success of our team and the well-being of our customers.

To perform the following tasks

Answer phone requests
Cash register management
Customer follow-up
Customer service
Data entry
Follow up on repair and services
Making appointments
Open and close work orders
Service and products sales

Working conditions

Dental insurance plan
Disability insurance
Employees assistance program
Employees discounts
Evening / Night bonus
Flexible hours
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Reimbursement of training and development activities
Sick day off paid
Travel insurance
Uniform provided
Vision insurance plan
Work boots

Candidates desired profile for this job

Experience

1 year as Technical Advisor for the SAAQ

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Qualities

Interpersonal skills
Organized
Team spirit

Share this job

Technical Advisor for the SAAQ
Centre de Mécanique Gagnon

Centre de Mécanique Gagnon

Business profile

Why work with us

Join us in a pleasant and stimulating work environment, perfectly aligned with your aspirations! If you are a proactive person with strong mechanical skills, a talent for providing exceptional customer service, and a strong appreciation for teamwork, we would like to meet you.

Our company upholds strong values, listens to its employees, and is committed to their growth and well-being at work. Apply now and become a valuable member of our team!

Counteroffer

The salary or conditions doesn't fit you but are still interested?

Apply with your own terms

You wish to receive notifications about similar job opportunities?

Use this quick and simple form to subscribe to job alerts.

Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

Cookies et confidentialité

We use cookies to ensure that we give you the best experience on our website.
By continuing to use our site, you accept our cookies policy terms

Paramètres avancés

Cookies essentiels

Nécessaires au fonctionnement du site

Cookies de performance

Aident à améliorer l'expérience utilisateur

Cookies marketing

Utilisés pour la publicité et l'analyse