Service Advisor

Joliette Toyota • Notre-Dame-des-Prairies, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $90,000

Job status

Full-time

Location

Joliette Toyota
Notre-Dame-des-Prairies, QC, Canada

Workplace

On site

Job Description

We are seeking a passionate and skilled Technical Advisor to join our team at Joliette Toyota. If you are an automotive professional with at least two years of experience, eager to provide excellent customer service while utilizing your technical knowledge, this opportunity is perfect for you.

As a Technical Advisor, your responsibilities will include:

  • Greeting customers with professionalism and empathy, listening carefully to understand their needs.
  • Diagnosing technical problems using your expertise to offer appropriate solutions.
  • Advising customers on necessary repairs and preventive maintenance, clearly explaining costs and options.
  • Working closely with the workshop team to ensure quick and efficient service.
  • Monitoring vehicle repairs and maintenance, maintaining constant communication with customers throughout the process.
  • Building trusting relationships with our clientele, thereby fostering customer loyalty.

We are looking for a candidate who possesses:

  • A minimum of two years of experience as a technical advisor or in a similar position in the automotive industry.
  • A solid understanding of automotive systems and emerging technologies.
  • Excellent interpersonal communication skills, with the ability to work under pressure while maintaining exceptional customer service.
  • Team spirit and a positive attitude, ready to contribute within a company that values each member.

By joining Joliette Toyota, you will benefit from numerous advantages, including:

  • a company closed on weekends, promoting a healthy work-life balance.
  • A pleasant working environment with a climate-controlled workshop and an on-site dining room.
  • Various insurance coverages, including dental insurance and disability insurance.
  • Employee discounts and paid days off.

If you are ready to advance your career in a dynamic environment that values customer service and excellence, we look forward to meeting you!

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Air-conditioned workshop
Business closed on weekends
Cafeteria
Continual training
Day off paid
Dental insurance plan
Disability insurance
Employees discounts
Flexible hours
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Safety glasses with prescription
Sick day off paid
Vision insurance plan
Work and life balance
Work boots

Candidates desired profile for this job

Experience

2 years as Service Advisor

Trainings

Professional studies diploma
Automotive service technician
is an asset
Professional studies diploma
Automotive service consultant
is an asset

Languages

Spoken languages

French

Written languages

French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

Microsoft Office - Outlook
Microsoft Office - Word
SDS
SERTI - Admin

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Joliette Toyota

Joliette Toyota

Business profile

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