Service Advisor
NAPA AUTOPRO - Centre AutoMédic Sillery • Québec, Quebec
Service Advisor
Expected salary range
Starting at $35 / h
Job status
Location
Workplace
Schedule
Job schedule
Job Description
We are looking for a passionate and customer service-oriented Technical Advisor to join the AutoMédic Sillery Center, a member of NAPA AUTOPRO. You will play a key role in ensuring a top-notch customer experience while supporting the technical team in diagnostics and repair plans.
Job Description
As a Technical Advisor, you will be the link between our customers and our technical team. You will assess service needs, explain diagnostics and repair recommendations clearly and transparently, and prepare estimates and work plans tailored to each vehicle. You will follow up on repairs, ensure deadlines are met, and oversee overall customer satisfaction.
Main Responsibilities
- Welcome customers and understand their maintenance or repair needs.
- Communicate diagnostics and technician recommendations clearly and pedagogically.
- Prepare and present detailed estimates and work plans.
- Coordinate with technicians and service staff to ensure quality and timeliness.
- Proactively follow up with customers and ensure their satisfaction.
- Document customer files and interventions performed.
- Participate in continuous improvement of service processes and in training new team members.
Desired Profile
- Professional studies diploma (DEP) or equivalent diploma in automotive mechanics; relevant experience acceptable.
- Minimum of two years’ experience in a technical advisory or customer service role within the automotive industry.
- Excellent communication skills, active listening, and strong customer service orientation.
- Ability to interpret technical diagnostics and explain them clearly.
- Proficiency with workshop computer tools and knowledge of diagnostic systems (an asset).
- Fluent in French; English is an asset.
- Team spirit, organization, rigor, and ability to manage multiple cases simultaneously.
Employment Conditions and Benefits
- Competitive salary and associated benefits.
- Air-conditioned workshop and modern work environment.
- Continuing education and professional development opportunities.
- Dental insurance, health and paramedical insurance, life insurance, and drug insurance.
- Employee discounts and free parking.
- Public transportation nearby and possibilities of using the workshop outside of working hours.
- No layoffs during slow periods and paid training to support your advancement.
What We Offer
- A cohesive team focused on customer satisfaction.
- An stimulating work environment within a recognized network in the automotive industry.
- Growth and development opportunities through ongoing training and support from experienced professionals.
If you are ready to contribute to an exceptional automotive experience and support a high-performing technical team, join us at the AutoMédic Sillery Center and be part of our culture of transparency, honesty, speed, and quality.
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service advisor Job in the automotive Sector in Québec
Why This service advisor Position in Québec Stands Out
Discover an automotive job opportunity for a service advisor in Québec, offered by the employer NAPA AUTOPRO - Centre AutoMédic Sillery in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service advisor position that matches your skills, experience, and salary expectations.
This specific service advisor role in Québec includes responsibilities defined by NAPA AUTOPRO - Centre AutoMédic Sillery. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service advisor job in Québec is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
Create Your Profile to Receive More service advisor Opportunities
By creating your candidate profile, you will automatically receive notifications whenever a new service advisor job matching your criteria becomes available in Québec or throughout the province of Quebec.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by NAPA AUTOPRO - Centre AutoMédic Sillery.
About the Current Position at NAPA AUTOPRO - Centre AutoMédic Sillery
This service advisor role is part of the service department within the automotive sector in Québec.
The employer NAPA AUTOPRO - Centre AutoMédic Sillery is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Québec.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service advisor Position in Québec
What is the typical salary for a service advisor in Québec?
Salary for a service advisor position in Québec varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service advisor role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service advisor in Québec?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service advisor opportunities in the automotive sector as soon as they are posted.
Do service advisor responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service advisor may include customer support, technical coordination, internal communication, and other tasks linked to