Service Advisor

Nissan Saint-Jérôme • Saint-Jérôme, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $80,000

Job status

Full-time

Location

Nissan Saint-Jérôme
Saint-Jérôme, QC, Canada

Workplace

On site

Job Description

Job Description We are looking for a passionate Automotive Technical Advisor to join Nissan Saint-Jérôme. You will be the first technical point of contact for our customers and play a key role in understanding and presenting Nissan solutions while ensuring an exceptional customer experience. The position requires at least 1 year of experience in a similar role or in automotive technical consulting.

Main Responsibilities

  • Welcome customers and understand their technical and financial needs related to Nissan vehicles and services.
  • Explain the technical features of models and after-sales service solutions; propose relevant options and promotions.
  • Collaborate with the Product, Sales, and Service teams to ensure consistent advice and a smooth customer journey.
  • Perform or coordinate technical demonstrations and present solutions tailored to customer needs.
  • Maintain up-to-date knowledge of products, promotions, and internal procedures.
  • Respect service standards and safety procedures.

Required Qualifications

  • Minimum of 1 year of experience in a similar role or in automotive technical support/sales.
  • Excellent customer service and communication skills.
  • Ability to explain technical concepts to a non-technical audience.
  • Fluent in French; basic or bilingual English preferred.
  • Team spirit, organization, and time management; customer and results-oriented.
  • Dynamic with the ability to thrive in a fast-paced, service-oriented environment.

Benefits and Conditions

  • Continuous training
  • Employee discounts
  • Flexible hours
  • Free parking
  • Monetary allocation for tool purchase
  • Possibility of adjusted schedules to shared childcare
  • Recognition program
  • Sick leave
  • Social club
  • Uniform provided
  • Work boots
  • Medical insurance
  • Work-life balance

To perform the following tasks

•
Answer phone requests
•
Customer follow-up
•
Customer service
•
Follow up on repair and services
•
Making appointments
•
Open and close work orders
•
Prepare repair and service estimates
•
Service and products sales

Working conditions or benefits

•
Business closed on weekends
•
Continual training
•
Employees discounts
•
Flexible hours
•
Free parking
•
Medical insurance
•
Monetary allowance for the purchase of tools
•
Possibility of schedule adapted to shared custody of children
•
Recognition program
•
Sick day off paid
•
Social club
•
Uniform provided
•
Work and life balance
•
Work boots

Candidates desired profile for this job

Experience

•
1 year as Service Advisor
Nissan Saint-Jérôme

Nissan Saint-Jérôme

Business profile

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