Technical Advisor Counselor

Magog Ford • Magog, Quebec

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Technical Advisor Counselor

Job opportunity

Expected salary range

up to $85,000

Job status

Full-time

Location

Magog Ford
Magog, QC, Canada

Workplace

On site

Job Description

Technical Advisor – Magog Ford

Join a passionate team at Magog Ford!

Magog Ford is looking for a dynamic and motivated Technical Advisor to join its team. Known for its exceptional customer service and professionalism, our dealership offers a wide range of new and certified pre-owned Ford vehicles, as well as top-notch after-sales service.

If you enjoy customer contact, team work, and challenging tasks, this opportunity is for you!

Your role

As a Technical Advisor, you will be the main point of contact between our customers and our service department. Your mission will be to provide a remarkable customer experience by ensuring thorough follow-up on maintenance and repair work, while ensuring each customer's satisfaction.

Responsibilities Greet customers in the service department and assess their needs; Advise customers on recommended maintenance and necessary repairs; Clearly explain the work to be done, the associated costs, and the expected timelines; Prepare estimates and repair orders; Schedule appointments and coordinate work with the technical team; Maintain constant communication with customers regarding the progress of repairs; Act as a link between customers and technicians to ensure accurate communication of information; Ensure the quality of service provided and customer satisfaction; Use management tools and systems (DMS) to document interventions and follow-ups; Respect company policies and current safety standards.

Profile sought

At least one (1) year of experience in a similar position or in the automotive after-sales service field; Excellent customer service and communication skills; Ability to simplify technical information and convey it clearly and professionally; Organizational skills, autonomy, and excellent priority management; Team spirit and a positive attitude; Knowledge of DMS systems (an asset); Valid driver's license; Availability Monday to Friday (no weekend work); Relevant training or equivalent experience.

Why choose Magog Ford?

✅ Daytime schedule Monday to Friday – no weekends ✅ Professional, welcoming, and passionate team ✅ Continuous training and advancement opportunities ✅ Stimulating and collaborative work environment ✅ Reputable and well-established company in the Eastern Townships region ✅ Pension plan and group insurance ✅ Competitive salary based on experience

Do you want to build a career within a company that values its employees and places customer satisfaction at the core of its priorities?

Apply today and help contribute to the success of Magog Ford!

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

A retirement plan for employees
Air-conditioned workshop
Annual Bonus
Bonus for employee referrals
Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Paid time off
Paid training
payments from a registered retirement savings plan (RRSP)
Performance bonus
Sick day off paid
Travel insurance

Candidates desired profile for this job

Experience

1 year as Technical Advisor Counselor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Driver's license

Passenger Car Driver's License

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Why work with us

Automobile jobs at Magog Ford in Magog

Here is your chance to join a winning team! Are you looking for job opportunities in the automotive field in Magog? Magog Ford is looking for motivated individuals driven by innovation, change, and above all, performance! Our job opportunities in the automotive field are open to individuals wishing to grow in the automotive industry, whether they have experience or not.

Want to be part of our team and pursue a career in the automotive field in Magog? Discover your full potential and apply today!

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