ClickCease
Polestar Montréal - Division Rive Sud
Polestar Montréal - Division Rive Sud

Agent - Business Center (CDA)

Polestar Montréal - Division Rive Sud

Polestar Montréal - Division Rive Sud

665, boul Clairevue Ouest
Saint-Bruno-de-Montarville, QC

Business profile

Apply for agent - business center (cda) job

Apply directly using your current resume, or easily create a profile by registering to benefit from numerous advantages!

Salary

Apply with your own terms

Job status
Permanent
Location
Polestar Montréal - Division Rive Sud
665, boul Clairevue Ouest
Saint-Bruno-de-Montarville, QC
Workplace
On site

Job schedule

40h - Variable hours

Job Description

Under the responsibility of the Director of Fixed Operations, the Business Centre Agent (CDA) acts as a customer follow-up agent for the sales team of Polestar Montreal.

To perform the following tasks
  • Act as the first responder for leads, SMS, and emails (CRM tool ACTIVIX)
  • Answer incoming calls
  • Enter information into Activix and follow up on the status of potential clients properly
  • Solicit clients to schedule an in-store appointment
  • Explain our services and collect the necessary information to open the file and schedule appointments for sales advisors
  • Confirm appointments
  • Conduct post-sales follow-up to assess the satisfaction level of our clientele
  • Participate in any product and service training as requested by the supervisor
  • Attend service meetings
  • Quickly report any equipment damage or dangerous situation to management
  • Ensure compliance with Quebec laws on occupational health and safety to maintain a safe environment
  • Carry out any other tasks requested by the superior and as per the organization's needs.
Working conditions
  • A retirement plan for employees
  • Business closed on weekends
  • Competitive compensation
  • Continual training
  • Dental insurance plan
  • Employees assistance program
  • Employees discounts
  • Free parking
  • Insurance of medical and paramedical expenses
  • Life insurance plan
  • Medical insurance
  • Public transportation nearby
  • Sick day off paid
  • Travel insurance
  • Work and life balance

Company events

Find out if your resume match and apply on this job

Desired profile

Details
  • Increased interest in providing high-quality customer service
  • Responsible, organized, and skilled at multitasking
  • Ability to work in a team, meet deadlines, and manage stress
  • Active listening skills
  • Ability to identify and address priorities
  • Precision, attention to detail, and problem-solving skills
  • Initiative, judgment, and autonomy
  • Phone profile (charisma, tone of voice, confidence, dynamism)
  • Desire to take on challenges, improve, and excel
Experience

1 year as BDC Agent

High school diploma (DES) and a minimum of 2 years of experience in a similar role

Spoken languages
  • English is an asset
  • French
Written languages
  • English is an asset
  • French
Softwares
  • CDK Global
  • One-Eighty (sales)
Qualities
  • Organized
  • Responsible
  • Team spirit
Share this job

Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

We use cookies to ensure that we give you the best experience on our website.
By continuing to use our site, you accept our cookies policy terms
Select cookies to accept

Please uncheck the cookies you don't like.

Consent cookies

These cookies are only used to remember your consent settings and cannot be unchecked. Unchecking this option would result in your consent settings not being applied to the website.

Session cookies

These cookies are used to identify whether you are logged in to the website and to identify your open session. They are only created when you log in or register on the website and therefore cannot be unchecked. By logging in or registering on the website, you agree to our cookie policy.

Performance

These cookies allow us to analyze navigation on our site to improve its operation.

Targeted advertising

These cookies help us limit the number of times you see an advertisement, personalize our offers and services based on your interests, measure the effectiveness of an advertising campaign, etc. These can be shared with our partners.